Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

About the team we are recruiting to

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

We have a simple vision and strategy that defines what we are trying to achieve, our purpose and our approach which underpin the principles of Adult Social Care, and we continue to work in support of this.

In a simple sense all our work, at whatever level should continue to support the strategy of: ‘Providing support, in the least intrusive manner possible, based on the assets, resources and abilities that are available to people’.

What is the job role?

The financial assessment team managers’ role is to manage and monitor the financial assessments support assistants and provide support and deputise for the Financial Assessment Operations manager. To monitor financial assessment forms that have been processed to ensure the financial details are in accordance with the requirements laid down by the Department of Health's Charging and Statutory Support Guidance, as well as Coventry Adult Social Care charging policy. Resolve queries, complaints, and financial assessment appeals. To monitor and report on financial details that have been input on to the department's CareDirector computer system. To deal with queries from operational staff, solicitors, Department for Work and Pensions, relatives and service users relating to financial assessment outcome and invoice enquiries.  

Manage, inspire, and motivate all members of the team and actively promote a culture which is positive, forward looking, results orientated, and customer focussed. Contribute to the operational and service plans and work as a management group to organise the work of the Service. Deputise for the Operational Manager at Management Team meetings, Cabinet and or Scrutiny. Deal directly with enquiries from Members, the Director of Finance and Legal Services and MPs. Directly manage a team of staff. Identify individual and team objectives in line with the Service Operational plan. Manage and implement performance management reviews on a regular basis. Identify training and development needs and support individuals in accessing appropriate training. Provide an annual appraisal and set objectives. Maintain an up-to-date knowledge as required by the Service in order to provide advice, guidance and training to staff as required for the Service. Financial Assessment recruitment and selection. 

Respond to complaints and appeals received through the corporate complaint process and complete Ombudsman reports in line with corporate complaint procedures. Reply to complex cases and authorise letters sent by staff to sensitive or delicate enquiries. Co-ordinating, allocating, monitoring workloads to ensure customer focus, performance targets are met, and maximum efficiency is achieved and maintained. Provide statistical, financial and reports to the Operations Manager. 

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

We are looking for:-

• A person with experience in management to lead and motivate a team.
• Self-management skills, to enable workload organisation, prioritisation, and implementation, with minimum supervision. 
• Ability to provide and monitor training and develop programs for the needs of the section, co-ordinating the continual development of the team. 
• Well-developed communication skills to consult with customers and their representatives and all internal and external organisations, both verbally and in writing and the ability to write complex reports and letters in a clear and concise manner. 
• Ability to deal effectively with a wide range of issues, at times under pressure, i.e. conflicting priorities, deadlines. 
• Experience of implementing or managing a monitoring process and dealing with complaints.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date(s): 21st October 2024

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Coventry City Council