Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

We have a simple vision and strategy that defines what we are trying to achieve, our purpose and our approach which underpin the principles of Adult Social Care, and we continue to work in support of this.

In a simple sense all our work, at whatever level should continue to support the strategy of: ‘Providing support, in the least intrusive manner possible, based on the assets, resources and abilities that are available to people’.

What is the job role?

As a Mental Health Community Case Worker, you will play a key role in supporting adults to live as independently and safely as possible. You’ll be responsible for receiving referrals, undertaking assessments, and developing outcome-focused care plans that promote choice, control, and wellbeing. Working within legal frameworks and departmental policies, you will manage a varied caseload, maintain accurate records, and coordinate cost-effective care packages tailored to individual needs. 

 The role also involves identifying and responding to safeguarding concerns, contributing to legal processes where required, and arranging and leading case reviews and planning meetings. You will be supported by experienced managers and work closely with qualified Social Workers when more complex intervention is needed.

 We have two roles:  One role will be located in the Crisis Resolution and Home Treatment Team and the other in Dementia and Older Peoples Team in Longford.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

 All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

Who are we looking for?

We’re looking for someone who is organised, proactive, and committed to delivering high-quality support to vulnerable adults. You’ll have strong communication and assessment skills, with the ability to manage a busy caseload and make informed decisions in line with policy and legislation.

 You should be confident working both independently and as part of a multi-agency team, with a good understanding of safeguarding, risk management, and person-centred care. A willingness to learn and stay up to date with relevant legislation, services, and best practice is essential. Most importantly, you’ll be passionate about helping people maintain their independence, dignity, and quality of life. 

 If you are ready for the challenge, you will need to demonstrate:

 • You practice with authenticity, commitment and respect at all times

• You are an excellent team player

• You have a working knowledge and understanding of the common social issues that impact an individual experiencing acute and/or enduring mental disorder, and the range of interventions that can be made available to address those social needs

• You have an understanding of assessing risk and how to escalate to relevant professionals 

• You can explore, identify and implement creative social solutions to prevent/reduce the need for a psychiatric inpatient admission, including knowledge of the creative use of direct payments

• You can identify and effectively mobilise relevant agencies, professionals and resources that are central to an individuals’ recovery plan,

•  You have the ability to form robust and purposeful relationships with individuals, families, carers, and the partner agencies you work with.

 If you are interested in this exciting opportunity and would like an informal discussion please contact:-  Parbinder.Johal@coventry.gov.uk 02476 932 800/ 07525 908616

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date(s): Wednesday 3rd June 2026

Need help completing your application form? The Job Shop can support you. You can register online here for an initial assessment, or visit the Job Shop in person, please see their webpage for more information. For all other queries, contact Resourcing@coventry.gov.uk.

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Coventry City Council