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Visitor Information Assistant

Please Note: The application deadline for this job has now passed.

About the team we are recruiting to

Coventry is the 9th biggest city in England, and has ambitious plans to grow its economy, reputation and quality of life, including the delivery of its UK City of Culture title in 2021, and Commonwealth Games in 2022.

The Council’s ‘Business Investment and Culture’ service has a remit for economic development, inward investment, sustainability, culture, sport, tourism and events. It is a lively group of largely specialist officers with responsibility for strategy, funding and project delivery across its sections. It has recently expanded significantly, taking on new staff to develop and deliver activities stimulated by the title of UK City of Culture in 2021 and being a host city of the Commonwealth Games in 2022.

The Destination team we are recruiting into is responsible for a range of functions, including: 

  • Promotion of leisure and business tourism across diverse marketing channels
  • Operation of the Coventry and Warwickshire Convention Bureau
  • Provision of Coventry’s Visitor Information services
  • Working in partnership with the city’s visitor economy businesses
  • Delivery of Coventry’s Tourism Strategy

What is the job role?


You will have responsibility to represent and promote Coventry in a positive way, supporting the Visitor Information Team Leaders with day-to-day enquiries and duties in a key frontline customer service environment.

Duties will include (although is not an exhausted list):

  • Welcome visitors to the Visitor Information Centre and endeavour to provide and help with the information they require
  • Ensure that the Visitor Information displays are relevant and kept tidy
  • Handle personal, telephone and web based enquires either directly or by referral elsewhere if appropriate
  • Researching, acquiring and maintaining up to date information on local amenities, facilities and events
  • Provide a seamless visitor experience
  • Handing payments and cashing up at the end of the day
  • Produce weekly statistics for the Visitor Information Team Leaders regarding visitor numbers, query types and footfall
  • Validate GoCV cards for visitors that have them, assisting those dealing with members of the public.



Who are we looking for?

Have you got a passion for Coventry, the ability to deliver superior customer service and support the city during its exciting year as the UK City of Culture?


We are looking for enthusiastic and hard-working candidates to support our brand-new visitor information facilities by providing a friendly welcome and insight into the city of Coventry.

A good knowledge of visitor attractions and tourism assets within Coventry and Warwickshire would be an advantage, as would an understanding of the region’s cultural heritage and history.

This role offers a unique chance to promote Coventry during an extremely significant time and in return, we can offer you a part time, 12-month, fixed term contract in an exciting and fast-paced environment, providing you with the platform to be part of something big.

This is an opportunity not to be missed!

Varied and flexible part-time working patterns are available – some including weekends and Bank Holidays.

While we are open to giving people flexibility to choose their hours (up to a maximum of 25), we must have each successful candidate working a full day in the Visitor Information Centre, no split shifts are available. Those hours are:

  • 10am – 5pm (Monday – Friday)
  • 10am – 5.30pm (Saturday)
  • 11am – 4pm (Sunday)

If you would like to find out more about this role, please contact: stevie.connoll@coventry.gov.uk

This advert will close as soon as sufficient applications are received.  Therefore, you are strongly advised to complete and return your application as soon as possible.

Potential start date: June 2021


For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

All attachments for the job can be found here

Interview date(s): 18 May 2021


Introduction to Coventry City Council

Coventry is a lively, multicultural city, which embraces old and new. Around the modern city centre there are traces of history everywhere – in the old city walls, the timber-framed buildings and the reconstructed medieval Spon Street. But Coventry has always had an eye on the future, and is now firmly focused on regenerating and re-inventing itself to meet the challenges of the 21st Century. With major developments and new projects taking place right across the city, Coventry City Council is the place to be!
There's a huge buzz about the city – Coventry ranks as the 8th best city to live, work and do business in the UK, and is the UK City of Culture 2021 ! We believe this will help put Coventry on the map for all the right reasons. You can feel the sense of local pride throughout the city as we build towards this momentous year. It also offers a unique, once-in-a-lifetime opportunity to those joining us to play their part in it.
We genuinely believe that Coventry City Council is a special place. You will be joining Coventry City Council during an exciting time to become part of a team that contribute to achieving our visions for the city. We have made our council a place where we look after our people, making sure you're happy in your work and given everything you need to succeed. We've created friendly, welcoming workplaces where everyone is working towards the same cause, providing the best possible services for the city of Coventry.
As a council with improvement at its heart, we’re committed to making life better for the people who live and work in Coventry. We’re equally concerned with the quality of life enjoyed by our people, so by joining us, you won’t just be helping the community, you’ll be helping yourself too.
Not only do you get to work alongside great people that are helping to improve services for our community we offer great benefits too! For your valued contribution we will provide a fantastic benefits package including;

  • Flexible working arrangements
  • Generous annual leave allowance starting at 27 days and rising to 32 days
  • Pay progression through multiple increments
  • Outstanding local government pension scheme
  • Learning & Development with access to certified courses.
  • Access to an award winning Occupational Health Team
  • Vibrant employee networks 

For full details on the application process please read the attached document labelled Coventry CC Application process.

Coventry City Council

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