Our Values

It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation. 

Our Values are:

About the team we are recruiting to

Coventry is the 9th biggest city in England and has ambitious plans to grow its economy, reputation and quality of life for its residents. 

Destination Coventry is the Destination Management Organisation (DMO) for Coventry with the sole focus to create growth for the local visitor economy, creating and safeguarding  jobs in the sector and supporting our many tourism and hospitality businesses in the region. We also want to ensure our visitor experience creates a lasting impression.

In 2019, the visitor economy in Coventry was worth £594million as we welcomed 10.03 mil visitors. This demonstrated Coventry was leading the way regionally in the continued growth of volume and value in the visitor economy. In more recent years due to the COVID pandemic these visitor numbers and economic value has seen a significant reduction. However, due to the successes of the UK City of Culture 2021 and Commonwealth Games Birmingham 2022 we are seeing growth back in the sector, we hope with the legacy of these two events this growth can continue for years to come. 

What is the job role?

We have two Visitor Information Centres in Coventry, Coventry Rail Station and Pool Meadow Bus Station. The team are often the front face of the city to visitors and research shows are often who leaves the lasting impression.  

The Senior Visitor Information Centre role will meet and greet visitors to Coventry giving them information on things to do and see whilst providing them a warm welcome to the city. 

In addition you will delegate for the Team Leader on their days off, or during periods of absence. 

This is a fixed hour contract until November 2023. The hours are 26 hours specific to the following days and times;

Week 1

Monday 10:00-17:00 

Thursday 10:00 -17:00 

Friday 10:00 - 17:00

Sunday 11:00 - 16:00

Week 2 

Monday 10:00-17:00 

Wednesday 10:00 -17:00 

Friday 10:00 - 17:00

Sunday 11:00 - 16:00

Who are we looking for?

Do you have a great knowledge and passion for Coventry? 

Can you evidence providing a high quality customer experience?

Do you have experience managing and motivating teams?

If so, we would like to hear from you. 

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

Interview date(s): Friday 28 October 2022. 

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 4800 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards & benefits package which includes:

• Flexible working arrangements
• Generous annual leave allowance starting at 27 days and rising to 32 days
• Pay progression through multiple increments
• Opportunity for Salary Match
• An outstanding local government pension scheme
• Great opportunities to develop with access to accredited courses.
• Access to an award-winning Occupational Health Service
• Salary Sacrifice Scheme

Coventry City Council