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Senior Regulatory Technical Support Officer - Property Licensing

About the team we are recruiting to

Coventry is expanding with a growing population, a buoyant and increasing private rented sector. A key strategic priority for the Council is to therefore keep residents safe and tackle poor housing conditions.

The Council currently responds to complaints in the Private Rented Sector and implements the Mandatory and Additional HMO licensing schemes to deal with issues caused by the poor management of privately rented HMO properties. These services and schemes offer an opportunity to work in a busy high-profile environment dealing with the inspection and enforcement of all private rented homes, HMOs and HMO licensing.

If you are motivated, professional in your approach and have adept organisational skills then Coventry could be the place for you!

What is the job role?

We are looking for a Senior Regulatory Technical Support Officer to deliver a high-quality customer service in a way that contributes to the achievement of the City Council’s vision and objectives for a growing and sustainable city.

We are currently transforming the way we provide our Property Licensing service, looking to improve our processes to find further efficiencies and ensure the delivery of a value for money service.   

In your role you will be:

  • Dealing with enquiries, through varying mediums, ensuring that where possible they are resolved at first contact, or that messages are passed on to the relevant person for action.
  • Undertaking data input and document production using the range of systems in use within Regulatory Services.
  • Working with the Property Licensing Team Leaders to ensure publicly accessible data is displayed correctly in a timely manner.
  • Inputting data onto software and updating records.
  • Regularly communicating with members of the wider team and customers to deliver an excellent service.
  • Ensuring that our procedures are followed correctly.
  • Running performance reports on monthly basis.
  • Taking care of the admin side of our service, including maintaining IT systems, retrieving information as requested and ensuring that information is kept up to date.
  • Assisting with the development of IT systems and workflow processes within the regulatory service.

For further information about the role please see the Job Description and Person Specification.

Who are we looking for?

A person who…

  • Is self-motivated – during these difficult times, most work will be carried out from home.
  • Can take responsibility for their own workload and prioritise according to the service needs, making sure that performance targets are met.
  • Has the ability to record and provide information with accuracy.
  • Is computer literate and is confident using various IT systems.
  • Has an awareness of the legislation and support officers to ensure deadlines are met and delays in the system are minimised.
  • Has good literacy and numeracy skills to assist with the production of a variety of correspondence.
  • Is able to produce, analyse and interpret reports using a variety of IT application.

When applying for this role you will be asked to write a personal statement, when writing your personal statement please include the following:

  • An example of where you have used your own initiative to improve a process where it has been identified that there is an issue impacting on the public.
  • Give an example of work that you carry out that requires excellent organisational skills, including the arranging of meetings and ensuring that tight deadlines are met.
  • Based on your previous work experience, describe how you prioritise your workload. Provide some examples of managing your own time, for example while working from home. 

For more information on this role please contact Claire Taylor or Dagmara Kwiatkowska at HMO@coventry.gov.uk.

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

All attachments for the job can be found here

Interview date(s): 8/12/2020 + 10/12/2020

Introduction to Coventry City Council

Coventry is a lively, multicultural city, which embraces old and new. Around the modern city centre there are traces of history everywhere – in the old city walls, the timber-framed buildings and the reconstructed medieval Spon Street. But Coventry has always had an eye on the future, and is now firmly focused on regenerating and re-inventing itself to meet the challenges of the 21st Century. With major developments and new projects taking place right across the city, Coventry City Council is the place to be!
There's a huge buzz about the city – Coventry ranks as the 8th best city to live, work and do business in the UK, and is the UK City of Culture 2021 ! We believe this will help put Coventry on the map for all the right reasons. You can feel the sense of local pride throughout the city as we build towards this momentous year. It also offers a unique, once-in-a-lifetime opportunity to those joining us to play their part in it.
We genuinely believe that Coventry City Council is a special place. You will be joining Coventry City Council during an exciting time to become part of a team that contribute to achieving our visions for the city. We have made our council a place where we look after our people, making sure you're happy in your work and given everything you need to succeed. We've created friendly, welcoming workplaces where everyone is working towards the same cause, providing the best possible services for the city of Coventry.
As a council with improvement at its heart, we’re committed to making life better for the people who live and work in Coventry. We’re equally concerned with the quality of life enjoyed by our people, so by joining us, you won’t just be helping the community, you’ll be helping yourself too.
Not only do you get to work alongside great people that are helping to improve services for our community we offer great benefits too! For your valued contribution we will provide a fantastic benefits package including;

  • Flexible working arrangements
  • Generous annual leave allowance starting at 27 days and rising to 32 days
  • Pay progression through multiple increments
  • Outstanding local government pension scheme
  • Learning & Development with access to certified courses.
  • Access to an award winning Occupational Health Team
  • Vibrant employee networks 

For full details on the application process please read the attached document labelled Coventry CC Application process.

Coventry City Council

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