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Senior Planning Technical Support Officer

Please Note: The application deadline for this job has now passed.

About the team we are recruiting to

Planning is a service area within Coventry City Council which supports the growth of the city.
The vision and commitment of the Planning team ensures there is a robust platform to guide the delivery of sustainable development making provision for local people through the delivery of housing, jobs, retail and community uses whilst creating high quality urban and natural environments.
The service area encompasses Development Management, Planning Projects and Planning Policy and Environment Teams. Those teams include individual but related specialisms all focussed on delivering a city for those wishing to live and work here. Those specialisms include Planning, Ecology, Trees and Landscape, Urban Design, Conservation, Archaeology and Environmental Protection.

What is the job role?

We are looking for a Senior Planning Technical Support Officer to deliver a high-quality customer service in a way that contributes to the achievement of the City Council’s vision and objectives for a growing and sustainable city. This is a 2 year fixed term contract.
As a high performing team we are currently transforming the way we provide our service, looking to improve our processes to find further efficiencies and ensure the delivery of a value for money service.
In your role you will be:

  • Dealing with enquiries, through varying mediums, ensuring that where possible they are resolved at first contact, or that messages are passed on to the relevant person for action; seeking to resolve queries and using judgement as to when to pass on more complex issues.
  • Undertaking data input and document production using the range of systems in use within the Planning service. Work with the Planning Technician and Professional Planning Officers to ensure publicly accessible data is displayed in a timely manner and correct, have an awareness of the legislative deadlines and support officers to ensure deadlines are met and delays in the system are minimised.

For further information about the role please see the Job Description and Person Specification

Who are we looking for?

Do you have a keen interest for new IT technology and are you able to transfer your skills?
Are you a team player with the ability to share your ideas and knowledge across a diverse team?

We are looking for an administrator who is passionate about making a difference and using new technology. You must be able to work using your own initiative, as well as working as part of a large team to demonstrate a One Coventry ethos and a supportive working environment. If this is you then come and join us, be part of the team.

When applying for this role you will be asked to write a personal statement, when writing your personal statement please include the following:

  • Give an example of where you have you used IT mapping systems and spatial IT programmes in your daily routines
  • Give an example of where you have used your own initiative to improve a process where it has been identified that there is an issue impacting on the public
  • Give an example of work that you carry out that requires excellent organisational skill including the arranging of meetings and ensuring that tight deadline are met.

For more information on this role contact Cathy Evans at cathy.evans@coventry.gov.uk or

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

Introduction to Coventry City Council

Coventry is a lively, multicultural city, which embraces old and new. Around the modern city centre there are traces of history everywhere – in the old city walls, the timber-framed buildings and the reconstructed medieval Spon Street. But Coventry has always had an eye on the future, and is now firmly focused on regenerating and re-inventing itself to meet the challenges of the 21st Century. With major developments and new projects taking place right across the city, Coventry City Council is the place to be!
There's a huge buzz about the city – Coventry ranks as the 8th best city to live, work and do business in the UK, and is the UK City of Culture 2021 ! We believe this will help put Coventry on the map for all the right reasons. You can feel the sense of local pride throughout the city as we build towards this momentous year. It also offers a unique, once-in-a-lifetime opportunity to those joining us to play their part in it.
We genuinely believe that Coventry City Council is a special place. You will be joining Coventry City Council during an exciting time to become part of a team that contribute to achieving our visions for the city. We have made our council a place where we look after our people, making sure you're happy in your work and given everything you need to succeed. We've created friendly, welcoming workplaces where everyone is working towards the same cause, providing the best possible services for the city of Coventry.
As a council with improvement at its heart, we’re committed to making life better for the people who live and work in Coventry. We’re equally concerned with the quality of life enjoyed by our people, so by joining us, you won’t just be helping the community, you’ll be helping yourself too.
Not only do you get to work alongside great people that are helping to improve services for our community we offer great benefits too! For your valued contribution we will provide a fantastic benefits package including;

  • Flexible working arrangements
  • Generous annual leave allowance starting at 27 days and rising to 32 days
  • Pay progression through multiple increments
  • Outstanding local government pension scheme
  • Learning & Development with access to certified courses.
  • Access to an award winning Occupational Health Team
  • Vibrant employee networks 

For full details on the application process please read the attached document labelled Coventry CC Application process.

Coventry City Council

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