Our Values

It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation. 

Our Values are:

About the team we are recruiting to

The Education Entitlement Service (EES) strives to deliver outstanding services for our customers, predominately the children of Coventry, who may be requiring access to education or alternative education provision. We ensure vulnerable children are appropriately supported; have a voice, that hopefully leads to their high achievement and excellent progress.

The EES is made up of a diverse range of teams all working together to recognise, support and apply innovative solutions to address the growing issues in relation to trying to educate some of our most vulnerable pupils in schools.

Coventry Virtual School (CVS) is a service provided by dedicated professionals within the Children, Schools and Families Directorate whose work is to promote and co-ordinate educational support for Looked After Children and Care Leavers to succeed at nursery, school, college and university; wherever their place of learning.

The team's purpose is to ensure that all who work with Coventry’s Looked After Children and Care Leavers have high educational aspirations for them, so that our pupils and students are given the best opportunities to engage, progress and achieve to their full potential.

CVS is staffed by professionals, who work in partnership with schools, social workers, carers and other professionals. Like all good parents, we ensure that communication about our children is regular and constructive and that we are all working together successfully to help them achieve their potential.

What is the job role?

37 hours; permanent contract 

This is a rewarding and challenging opportunity to support the education of looked after children by providing high quality administrative and general office support to the Coventry Virtual School.  Using your initiative and problem-solving skills you will be engaging in very varied tasks which ensure that the Virtual School is always operating with the most UpToDate and accurate information, processes financial transactions quickly and efficiently and is able to organise and host a variety of events for children, their teachers and carers. 

Duties and responsibilities will be to: 

• Deal with enquiries, through various mediums, seeking to resolve queries at first contact, signposting to the relevant person for action, and using judgement as to when to pass on more complex issues 

• Process new cases using dedicated IT systems and following process to meet statutory deadlines 

• Data input and indexing of documents using bespoke and corporate IT software packages  

• Maintain computerised filing systems, retrieving information as appropriate, and ensuring that information is accurate and kept up to date; including the creation and updating of spreadsheets. 

• Responsible for maintaining and ordering supplies of stationery, resources and materials.  

• Raising purchase orders for goods and services and processing bulk payment runs. 

• Work with Virtual School team members to organise and administrate the running of events and projects for children. 

• Handle correspondence and allocate incoming ePost to service users. 

• Organise and attend meetings with internal & external representatives and take meeting notes. 

Who are we looking for?

We are looking for individuals who: 

• Have experience significant experience of using database packages and MS office, particularly Excel 

• Have experience of financial processes; raising and paying invoices 

• Motivated with excellent organisational and problem solve skills  

• Can work on their own initiative, be flexible in meeting the needs of other team members and able to prioritise their own workload 

• Able to communicate effectively verbally and in writing 

• Understand the requirements of GDPR and the need for confidentiality in handling personal information 

• Good customer service skills and experience 

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

Interview date(s): 9th March 2022

About Coventry

Coventry is a lively, multicultural city, which embraces old and new. Around the modern city centre there are traces of history everywhere – in the old city walls, the timber-framed buildings and the reconstructed medieval Spon Street. But Coventry has always had an eye on the future, and is now firmly focused on regenerating and re-inventing itself to meet the challenges of the 21st Century. With major developments and new projects taking place right across the city, Coventry City Council is the place to be!
There's a huge buzz about the city – Coventry ranks as the 8th best city to live, work and do business in the UK, and is the UK City of Culture 2021 ! We believe this will help put Coventry on the map for all the right reasons. You can feel the sense of local pride throughout the city as we build towards this momentous year. It also offers a unique, once-in-a-lifetime opportunity to those joining us to play their part in it.
We genuinely believe that Coventry City Council is a special place. You will be joining Coventry City Council during an exciting time to become part of a team that contribute to achieving our visions for the city. We have made our council a place where we look after our people, making sure you're happy in your work and given everything you need to succeed. We've created friendly, welcoming workplaces where everyone is working towards the same cause, providing the best possible services for the city of Coventry.
As a council with improvement at its heart, we’re committed to making life better for the people who live and work in Coventry. We’re equally concerned with the quality of life enjoyed by our people, so by joining us, you won’t just be helping the community, you’ll be helping yourself too.
Not only do you get to work alongside great people that are helping to improve services for our community we offer great benefits too! For your valued contribution we will provide a fantastic benefits package including;

• Flexible working arrangements
• Generous annual leave allowance starting at 27 days and rising to 32 days
• Pay progression through multiple increments
• Outstanding local government pension scheme
• Learning & Development with access to certified courses.
• Access to an award winning Occupational Health Team
• Vibrant employee networks 

For full details on the application process please read the attached document labelled Coventry CC Application process.

Coventry City Council