About the team we are recruiting to

Coventry is expanding with a growing population, a buoyant and increasing private rented sector. A key strategic priority for the Council is to therefore keep residents safe and tackle poor housing conditions.

The Council currently responds to complaints in the Private Rented Sector and implements the Mandatory and Additional HMO licensing schemes to deal with issues caused by the poor management of privately rented HMO properties. These services and schemes offer an opportunity to work in a busy high-profile environment dealing with the inspection and enforcement of all private rented homes, HMOs and HMO licensing.

If you are motivated, professional in your approach and have adept organisational skills then Coventry could be the place for you!

What is the job role?

We are looking for a number of Property Licensing Assistants who could help make a difference to licensable properties in the City.

In your role you will be:

• Inputting data onto software and updating records
• Checking and processing HMO licensing applications
• Taking care of Coventry Landlord Accreditation Scheme
• Providing licensing advice to landlords and tenants
• Recording housing complaints in relation to HMOs
• Regularly communicating with members of the wider team and customers to deliver an excellent service
• Putting together legal documents and ensuring these are served correctly
• Managing your own workload to ensure performance targets are met.
• Ensuring that our procedures are followed correctly

For further information about the role please see the Job Description and Person Specification.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

A person who…

• Is self-motivated – during these difficult times, most work will be carried out from home.
• Can take responsibility for their own workload and prioritise according to the service needs.
• Has experience in dealing with paperwork and assessing whether forms have been completed correctly.  
• Knowledge of HMO licencing process and matters related to rented accommodation would be an advantage.
• Understands customer care principles and is able to provide helpful, accurate and polite customer service.
• Has the ability to record and provide information with accuracy
• Is computer literate and is confident using various IT systems.

When applying for this role you will be asked to write a personal statement, when writing your personal statement please include the following:

• Based on your previous work experience, describe how you prioritise your workload. Provide some examples of managing your own time, for example while working from home.
• Give an example of having to meet a deadline and how you achieved this.
• Describe a time when you had to deal with a difficult customer and how you handled the situation.

For more information on this role contact Dagmara Kwiatkowska or Claire Taylor via email hmo@coventry.gov.uk

Please note we do not accept uploaded CV's. Please ensure you demonstrate your experience and skills on the personal statement section of the application form.

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

All attachments for the job can be found here

Interview date(s): week commencing 30/11/2020

About Coventry

Coventry is a lively, multicultural city, which embraces old and new. Around the modern city centre there are traces of history everywhere – in the old city walls, the timber-framed buildings and the reconstructed medieval Spon Street. But Coventry has always had an eye on the future, and is now firmly focused on regenerating and re-inventing itself to meet the challenges of the 21st Century. With major developments and new projects taking place right across the city, Coventry City Council is the place to be!
There's a huge buzz about the city – Coventry ranks as the 8th best city to live, work and do business in the UK, and is the UK City of Culture 2021 ! We believe this will help put Coventry on the map for all the right reasons. You can feel the sense of local pride throughout the city as we build towards this momentous year. It also offers a unique, once-in-a-lifetime opportunity to those joining us to play their part in it.
We genuinely believe that Coventry City Council is a special place. You will be joining Coventry City Council during an exciting time to become part of a team that contribute to achieving our visions for the city. We have made our council a place where we look after our people, making sure you're happy in your work and given everything you need to succeed. We've created friendly, welcoming workplaces where everyone is working towards the same cause, providing the best possible services for the city of Coventry.
As a council with improvement at its heart, we’re committed to making life better for the people who live and work in Coventry. We’re equally concerned with the quality of life enjoyed by our people, so by joining us, you won’t just be helping the community, you’ll be helping yourself too.
Not only do you get to work alongside great people that are helping to improve services for our community we offer great benefits too! For your valued contribution we will provide a fantastic benefits package including;

• Flexible working arrangements
• Generous annual leave allowance starting at 27 days and rising to 32 days
• Pay progression through multiple increments
• Outstanding local government pension scheme
• Learning & Development with access to certified courses.
• Access to an award winning Occupational Health Team
• Vibrant employee networks 

Coventry City Council