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Project Support Officer

Please Note: The application deadline for this job has now passed.

Our Values

It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation. 


Our Values are:

About the team we are recruiting to

Coventry City Council’s Migration Team is an innovative and dynamic team that is focussed on meeting the needs of newly arriving communities in the city and supporting integration.  The team works with internal and diverse external partners to deliver projects and other interventions based on our migrant needs assessment and other evidence related to the barriers faced by new migrants.  

Coventry was one of the first cities to welcome Syrian refugees in 2014, and the team leads a partnership in delivering a resettlement programme welcoming some of the most vulnerable individuals fleeing conflict and persecution from Syria and the Middle-East.  Work is centred on enabling refugees to make Coventry their new home, living with dignity and respect as well as contributing positively to our vibrant and growing city. 

Building on Coventry’s history of welcoming new arrivals into the city, we work towards maintaining a strategic overview of our refugee and migrant population including people seeking asylum dispersed to the City.  With over £3.5m already brought into the city, from external funding we establish collaborative partnerships to maximise interventions to promote community cohesion and enable everyone to contribute towards making Coventry a place where people choose to live, learn and work. 

The Migration Team celebrates diversity while also ensuring rights, opportunities and responsibilities are understood. Projects including: 

  • Building Bridges 

  • Ignite Integration Programme, and  

  • MiFriendly Cities  

aim to promote a more holistic approach towards integration by involving local communities, maximising skills and cultural awareness and creating opportunities for social and economic growth in the city.

What is the job role?

We are looking for a highly motivated individual with experience of working with refugees, asylum seekers and migrant communities. 

This is a 24 month fixed term contract.

Working with the Head of Service and the Programme Delivery Manager, and Project Manager  you will be a natural self-starter with a can-do attitude.

The ideal candidate should have excellent communication and written skills, be able to work on their own initiative, have a meticulous approach and attention to detail with the ability to meet deadlines. 

You will have excellent ICT skills and be proficient in using a variety of packages

Who are we looking for?

The right candidate will possess the following:  

  • Excellent ICT skills and be proficient in using a variety of packages in order to accurately record, analyse, monitor and review information. The ability to work effectively as part of a team, on your own and with a wide range of partners is also critical to this role. 
  • Strong numerical skills required to process complex documents, with an eye for detail when processing information.  
  • Effective time management skills, with an ability to work under pressure to meet deadlines, prioritise competing work tasks.  
  • Ability to handle confidential information with tact and discretion. 
  • Strong interpersonal and negotiating skills to positively challenge partners and have difficult conversations when needed. 
  • You will also be involved in supporting the team to bid for additional funding. Excellent communication skills with the ability to understand and translate complex information into guidance for staff and partners both verbally and in writing will be highly desirable. 
  • Experience of handling and processing manual or computerised information, experience of using databases, Word and Excel 
  • Abie to work in a client facing environment 

When writing your personal statement, please pay particular regard to the following, as your answers will be used for shortlisting:

  • What is your experience of working with and supporting newly arrived refugees and their families?
  • How would you support refugees to successfully integrate into the City including services and organisations you think you would need to engage with?
  • Please demonstrate your experience of project management including managing conflicting priorities?
  •  Please explain a time when you have worked to build a partnership between organisations/stakeholders and the approaches that you used. Include any challenges faced and how you worked to address these.

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

Introduction to Coventry City Council

Coventry is a lively, multicultural city, which embraces old and new. Around the modern city centre there are traces of history everywhere – in the old city walls, the timber-framed buildings and the reconstructed medieval Spon Street. But Coventry has always had an eye on the future, and is now firmly focused on regenerating and re-inventing itself to meet the challenges of the 21st Century. With major developments and new projects taking place right across the city, Coventry City Council is the place to be!

There's a huge buzz about the city – Coventry ranks as the 8th best city to live, work and do business in the UK, and is the UK City of Culture 2021 ! We believe this will help put Coventry on the map for all the right reasons. You can feel the sense of local pride throughout the city as we build towards this momentous year. It also offers a unique, once-in-a-lifetime opportunity to those joining us to play their part in it.

We genuinely believe that Coventry City Council is a special place. You will be joining Coventry City Council during an exciting time to become part of a team that contribute to achieving our visions for the city. We have made our council a place where we look after our people, making sure you're happy in your work and given everything you need to succeed. We've created friendly, welcoming workplaces where everyone is working towards the same cause, providing the best possible services for the city of Coventry.

As a council with improvement at its heart, we’re committed to making life better for the people who live and work in Coventry. We’re equally concerned with the quality of life enjoyed by our people, so by joining us, you won’t just be helping the community, you’ll be helping yourself too.

Not only do you get to work alongside great people that are helping to improve services for our community we offer great benefits too! For your valued contribution we will provide a fantastic benefits package including;

  • Flexible working arrangements
  • Generous annual leave allowance starting at 27 days and rising to 32 days
  • Pay progression through multiple increments
  • Outstanding local government pension scheme
  • Learning & Development with access to certified courses.
  • Access to an award winning Occupational Health Team
  • Vibrant employee networks 

Coventry City Council

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