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Operational Support Officer

Our Values

It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation. 

 

Our Values are:

About the team we are recruiting to

In Coventry, we are working hard to build something special. Children and families are at the heart of everything we do, and we believe they deserve the best outcomes.  Children’s Services provides a wide range of statutory and non-statutory duties, from Early Help Services, through to children who are looked after.  

Come and join us at an exciting time and be part of the Professional Support Service – an administrative team that makes a positive difference supporting Children’s Services every day!

We are at the very heart of Children’s Services in Coventry, working with colleagues at all levels across the service to contribute to positive outcomes for some of the most vulnerable Children and Families across the City. 

We are looking for people with potential, enthusiasm, a flexible approach and ready to develop their knowledge & skills. We value commitment and efficiency in action, a willingness to take the initiative and a mind open to new challenges. 

When you join our service, you’ll be working alongside people who are passionate about what they do and determined to make a difference. 

What is the job role?

Come and join us at an exciting time and be part of the Professional Support Service’s journey – a service area integral to working with colleagues at all levels across Children’s Services, to contribute to positive outcomes for some of the most vulnerable Children and Families across the City. 

This is a diverse and varied role providing professional support to Fostering, Commissioning and Placements. You will work as part of a team and your duties will include supporting social workers and team managers on a day to day basis. 

Duties will include finance work, dealing with queries over the telephone, via email and in person, producing statistical information, completing checks and references for prospective foster carers, organising medical checks and other tasks as appropriate.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

We are looking for someone who

  • Is a self-starter and works well in a team
  • Has strong organisational and time management skills
  • Thrives in a busy and diverse environment
  • Has great attention to detail along with excellent written and verbal communication skills

In return you will be offered

  • A welcoming and supportive working environment
  • Access to a range of training
  • A flexible family friendly working culture
  • Career and Learning development opportunities

When applying for this role you will be asked to write a personal statement, please include the following information in your statement which will support the shortlisting process:

  • Finance experience
  • IT Skills
  • Use of case management systems
  • Engagement with stakeholders
  • Ability to manage conflicting workload deadlines

For an informal chat about what the role entails in more detail please contact Tracy Tierney at tracy.tierney@coventry.gov.uk

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

Interview date: Week Commencing 1st November 2021 

Introduction to Coventry City Council

Coventry is a lively, multicultural city, which embraces old and new. Around the modern city centre there are traces of history everywhere – in the old city walls, the timber-framed buildings and the reconstructed medieval Spon Street. But Coventry has always had an eye on the future, and is now firmly focused on regenerating and re-inventing itself to meet the challenges of the 21st Century. With major developments and new projects taking place right across the city, Coventry City Council is the place to be!

There's a huge buzz about the city – Coventry ranks as the 8th best city to live, work and do business in the UK, and is the UK City of Culture 2021 ! We believe this will help put Coventry on the map for all the right reasons. You can feel the sense of local pride throughout the city as we build towards this momentous year. It also offers a unique, once-in-a-lifetime opportunity to those joining us to play their part in it.

We genuinely believe that Coventry City Council is a special place. You will be joining Coventry City Council during an exciting time to become part of a team that contribute to achieving our visions for the city. We have made our council a place where we look after our people, making sure you're happy in your work and given everything you need to succeed. We've created friendly, welcoming workplaces where everyone is working towards the same cause, providing the best possible services for the city of Coventry.

As a Council with improvement at its heart, we’re committed to making life better for the people who live and work in Coventry. We’re equally concerned with the quality of life enjoyed by our people, so by joining us, you won’t just be helping the community, you’ll be helping yourself too.

Not only do you get to work alongside great people that are helping to improve services for our community we offer great benefits too! For your valued contribution we will provide a fantastic benefits package including;

  • Flexible working arrangements
  • Generous annual leave allowance starting at 27 days and rising to 32 days
  • Pay progression through multiple increments
  • Outstanding local government pension scheme
  • Learning & Development with access to certified courses.
  • Access to an award winning Occupational Health Team
  • Vibrant employee networks 

Coventry City Council

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