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Operational Support Officer (Administration)

Our Values

It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation. 


Our Values are:

About the team we are recruiting to

In Coventry, we are working hard to build something special. Children and families are at the heart of everything we do, and we believe they deserve the best outcomes.  Children’s Services provides a wide range of statutory and non-statutory duties, from Early Help Services, through to children who are looked after.  

Come and join us at an exciting time and be part of the Professional Support Service – an administrative team that makes a positive difference supporting Children’s Services every day!

We are at the very heart of Children’s Services in Coventry, working with colleagues at all levels across the service to contribute to positive outcomes for some of the most vulnerable Children and Families across the City. 

We are looking for people with potential, enthusiasm, a flexible approach and ready to develop their knowledge & skills. We value commitment and efficiency in action, a willingness to take the initiative and a mind open to new challenges. 

When you join our service, you’ll be working alongside people who are passionate about what they do and determined to make a difference. 

What is the job role?

This is an exciting opportunity to support the ongoing development of the West Midlands Social Work Teaching Partnership as an Operational Support Officer reporting to the Programme Support Officer. You would be joining a very supportive team comprising Consultant Social Workers, a Programme Manager, and the Programme Support Officer.

The Operational Support Officer coordinates the administrative processes for the Programme Team. This includes managing the logistics and delegate management of our varied events and training portfolio and will, from time to time, require travel to venues to assist with set-up, registration, and packing up. The post involves diary management and meeting logistics such as planning meetings in diaries in advance, with planning dates held in key stakeholder diaries, tracking attendance and apologies of attendees, attending meetings to take comprehensive minutes, and ensuring all information is disseminated to attendees pre and post-meeting.

You will also manage our contact database ensuring contact details are up-to-date and accurate and become a superuser of the system. There will also be a requirement to manage our placements database and administration of our team meetings which are held both face-to-face and online.

This is a fantastic opportunity to really make the role your own and there are opportunities to develop and progress within the Partnership and our host organisation, Coventry City Council. The work is varied, and you will have contact with local authorities, Trusts and Higher Education Institutes across the Teaching Partnership. .

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

In order to be successful in this role, it is essential that you have excellent attention to detail, and it would be advantageous if you would like to work within an event and/or secretarial support position as the role involves organisation of conferences, events, and training sessions as well as the administrative tasks such as minute and note-taking during strategic meetings.

The post is being offered as a fixed-term appointment until 31st March 2024. Whilst this is advertised as an appointment until 31st March 2024, there may be an opportunity for the post to be extended depending on funding available for 2024-2025. The post is offered for 18.5 hours per week and we can discuss the hours you would look to work on successful appointment.  

Please note, the role is currently working remotely with flexibility to work within our offices in Coventry City Council, initially one day per week during the induction period and for team meetings.

Applicants are invited to contact Adam Sayward, Programme Support Officer to discuss this post further at and via phone on 02476 976121.

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

Interview date(s): Wednesday 14th December 2022, in-person in Coventry

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 4800 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards & benefits package which includes:

  • Flexible working arrangements
  • Generous annual leave allowance starting at 27 days and rising to 32 days
  • Pay progression through multiple increments
  • Opportunity for Salary Match
  • An outstanding local government pension scheme
  • Great opportunities to develop with access to accredited courses.
  • Access to an award-winning Occupational Health Service
  • Salary Sacrifice Scheme

Coventry City Council


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