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Monitoring and Response Officer (CCTV control centre)

Our Values

It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation. 


Our Values are:

About the team we are recruiting to

The Emergency Services Unit is the security arm of Coventry City Council. The Service operates 24/7 365 days a year. Our services included responding to Fire, Intruder, and Panic Alarms. The team also provides security services such as patrolling, guarding, and keyholding services to our Schools and other Council departments.  We also support the Council's response to emergencies in the City. 

The Services monitors a telecare service that involves monitoring the safety of vulnerable residents in the City from their homes. The service is also responsible for monitoring the Public Surveillance CCTV system in the City Centre and various CCTV systems operating in Coventry.  

Partnership working is a big part of our service. We work with colleagues with West Midlands Police, the Local Business Improvement District, Fire, and ambulance service to keep our city safe. 

The service offers a really interesting role, in which no two days are the same. If this sounds interesting to you we would love to hear from you. 

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

What is the job role?

The job role is for a Monitoring and Response Officer. This person will be required to work in a small team. The officer will be required to work 12-hour shifts. The shift pattern for this role is a rolling shift pattern of  3-day shifts (7 am-7 pm) followed by 3 rest days and then 3-night shifts (7 pm-7 am). 

A Full UK driving license is required for this role.

You will be responsible for a wide range of tasks such as handling calls from both professionals and members of the public through the Council's phone systems and radio system. Operating the City Council's CCTV systems and liaising with partners such as West Midlands Police to support in prevention and detection of crime and anti-social behaviour.  

Working with your team. You will be responsible for providing security services to our clients such as security patrols and man guarding services, highways duties, and responding to alarms.

You will be also responsible for monitoring our telecare service. This involves speaking to clients when they have pressed their alert pendants in an emergency and coordinating a response with the emergencies services, relatives, or carers to ensure they are safe and well. 

The post holder will be required to obtain a Security Industry Authority license in Public Surveillance (CCTV) and a Security Industry Authority in either Door Supervisor/Close Protection or Guarding.  

The post holder will also be subject to pre-employment screening in accordance with BS7858:2019. They will also be screened in accordance with the Disclosure and Barring Service. The post holder will also require to have security clearance through vetting to Non-Police Personnel vetting level 2.   Offers of employment can only be made on the condition of successfully passing the screening process.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

The successful candidate will have 

  • Experience in working in the Security Industry. 
  • Hold an SIA license in Public Surveillance (CCTV) Licence and a Security Industry Authority Door Supervisor /Close Protection or Security Guarding license (or able to obtain this qualification on an offer of employment).
  • Able to work in a busy and diverse environment.
  • Good Communication Skills.
  • Be able to work in collaboration with Coventry residents, colleagues from a wide range of departments, contractors, and partners such as West Midlands Police, Fire and Ambulance Services, and City Centre BID.
  • Be able to work as part of a team.
  • Good IT skills especially with CCTV systems and security systems.
  • Resilience, flexibility, and stamina.
  • The ability to complete Shift work.
  • Enjoy a mixed pattern of work with a variety of working indoors and outdoors
  • Hold a full UK driving licence

For full details on the application process please read the attached document labelled 'Coventry City Council Application Process'

Interview date(s): 12th of December 2023


About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 4800 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit

Coventry City Council


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