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Learner Services Team Leader

Our Values

In line with our One Coventry Values we strive to have a workforce that reflects our local communities and welcome applicants from all sections of the community. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles. 

Our Values are:

  • Open and fair: We are fair, open, and transparent.
  • Nurture and develop: We help and encourage everyone to be their best and do their best.
  • Engage and empower: We talk and listen to others, working together as one.
  • Create and innovate: We embrace new ways of working to continuously improve.
  • Own and be accountable: We work together to deliver the best services for our residents.
  • Value and respect: We put diversity and inclusion at the heart of all we do.

The Image “Our Values” is an image of text. It is a logotype for our One Coventry Values - Open and fair, Nurture and develop, Engage and empower, Create and innovate, Own and be accountable, Value and respect

About the team we are recruiting to

Coventry Council’s Adult Education Service provide a diverse range of learning opportunities for adults across the city. We help residents with:

  • Learning for Work: This route is for adults whose primary focus is either getting work, changing their job, or gaining promotion.
  • Learning to Connect: This route is for residents who are seeking new outlets and want to give back to the community.
  • Learning for Life: This route is for residents seeking help with personal development or support with their family life.

We are a forward thinking, creative team eager to support all Coventry residents with their studies, with a special focus on those with the greatest needs. We run our courses across the city, many in partnership with Community Centres and charities and designed to meet local needs.

We value diverse perspectives and experiences and enable a culture that is inclusive, is accepting of all and is free from discrimination and bias.

What is the job role?

We are looking to recruit 3 team leaders to grow our Learner Services Team.  The team provides administrative support to curriculum staff, ensuring that courses run smoothly and providing a first point of contact to learners.

You will be leading a team focused on supporting a particular curriculum team but will also help coordinate administration of classes at a pool of venues across the city and provide initial advice and guidance to learners seeking to enrol on courses.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

The successful candidate will have:-

  • Excellent customer service skills and the ability to communicate effectively with a broad range of stakeholders including, colleagues, partnership organisations and residents
  • Experience of working in a fast paced, customer focused environment
  • Good working knowledge and experience of using IT systems including Microsoft Office packages (Microsoft Word, Outlook, Excel, Teams)
  • Experience of data input and data protection awareness
  • Ability to multi-task and work under pressure
  • Excellent literacy skills with a Level 2 (or equivalent) in English Language
  • Mathematics at Level 2 (or equivalent) is desirable
  • Experience of managing a team is desirable

Following recommendations from Keeping Children Safe in Education (KCSIE) for an additional pre employment check with effect 1 Sept 22, please note, an online search may form part of this recruitment process.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

  • Members of the Armed Forces and veterans
  • Are currently in care or have previously been in care
  • If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date(s): week beginning 29th July 2024


About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit

Coventry City Council


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