Our Values

It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation. 

Our Values are:

About the team we are recruiting to

Our small friendly team provides support to Coventry City Council's Revenue & Benefits service.

The Revenues Service is a large team, working together to collect £340 million of corporate revenue to help the Council provide vital services to Coventry residents. From council tax to business rates to invoices for stalls at the Godiva Festival, the team perform a range of roles to ensure we provide excellent services to residents and internal council departments and that ultimately, we maximise the collection of public funds.  The revenue we collect ensures the council can provide services from bin collections to looking after our parks and green spaces to providing the best possible chances in life for our looked after children.  

The Benefits Service is comprised of diverse, multi-talented teams who all have the same aim, to help the city’s most vulnerable residents. Our work is varied and covers the assessment and administration of schemes that provide financial help and support for those in need. 

We embrace the ONE COVENTRY approach, working closely with our external partners and other Council teams, such as the Housing and Homeless teams and Children’s teams, ensuring we have a holistic approach to supporting our residents.

What is the job role?

We are looking to recruit a Systems Support Officer to join our Revenues & Benefits service. This is an exciting opportunity to join a small, friendly team who work well together and where no two days are the same. We provide system support largely to the Revenues and Benefits Service but also on occasion to other areas of the Council.

Some of what you will achieve in the next 12 months:

• You will have supported IT services delivered to users primarily within the Revenues and Benefits Service, enabling the required operational processes needed for the business to be successful.
• You will have created and generated statistical reports for the Service
• You will have ensured checks are successfully completed before opening systems for the day.
• You will have helped to create and follow test plans when there are new upgrades to the system.
• You will have been involved in new projects where your input has been valued and made a difference
• You will have liaised with our software suppliers to report and find solutions to problems.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

We are looking for someone who is tech savvy, able to problem solve with experience of using software systems. You will be proactive when you find discrepancies, or something does not go as planned. You will also have good organisational skills and whilst as well as using your own initiative; you'll be able to work well as part of a team. Working accurately and meeting deadlines and targets, you'll have a willingness to learn new skills, be flexible to meet team needs.

The Service works flexibly with a hybrid mix of office and home-based working.  A willingness to work occasional non-standard hours is required.

When applying for this role you will be asked to write a personal statement, when writing your personal statement please include the following:

• Your knowledge and skills of using ICT systems
• Experience of working under pressure to resolve problems
• Your experience of working on your own as well as part of a team to achieve objectives

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

Interview date(s): 28th September 2022

About Coventry

Coventry is a lively, multicultural city, which embraces old and new. Around the modern city centre there are traces of history everywhere – in the old city walls, the timber-framed buildings and the reconstructed medieval Spon Street. But Coventry has always had an eye on the future, and is now firmly focused on regenerating and re-inventing itself to meet the challenges of the 21st Century. With major developments and new projects taking place right across the city, Coventry City Council is the place to be!

There's a huge buzz about the city – Coventry ranks as the 8th best city to live, work and do business in the UK, and it was the UK City of Culture 2021. We believe this will help put Coventry on the map for all the right reasons as you can feel the sense of local pride throughout the city. It also offers a unique, once-in-a-lifetime opportunity to those joining us to play their part in it.

We genuinely believe that Coventry City Council is a special place. You will be joining Coventry City Council during an exciting time to become part of a team that contribute to achieving our visions for the city. We have made our council a place where we look after our people, making sure you're happy in your work and given everything you need to succeed. We've created friendly, welcoming workplaces where everyone is working towards the same cause, providing the best possible services for the city of Coventry.

As a council with improvement at its heart, we’re committed to making life better for the people who live and work in Coventry. We’re equally concerned with the quality of life enjoyed by our people, so by joining us, you won’t just be helping the community, you’ll be helping yourself too.

Not only do you get to work alongside great people that are helping to improve services for our community we offer great benefits too! For your valued contribution we will provide a fantastic benefits package including;

• Flexible working arrangements
• Generous annual leave allowance starting at 27 days and rising to 32 days
• Opportunity for Salary Match and Pay progression through multiple increments
• Outstanding local government pension scheme
• Learning & Development with access to certified courses.
• Access to an award winning Occupational Health Team
• Vibrant employee networks 
• Lifestyle savings
• Salary Sacrifice Schemes; Car Scheme, Cycle to work and more
• Interest-free travel loans
• Payroll giving scheme
• Workplace parking scheme
• Maternity, paternity and adoption Leave
• And much more

Coventry City Council