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Housing Support Officer

Please Note: The application deadline for this job has now passed.

Our Values

It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation. 

 

Our Values are:

About the team we are recruiting to

The Housing and Homelessness Service is a very busy environment  and faces several challenges to meet the housing needs of citizens of Coventry.  The team have grown significantly during the last 12 months and this reflects the fact that Housing & Homelessness are now a key council priority.  

The team are responsible for the delivery of the following service functions: 

  • Provision of the statutory homeless service 

  • Provision of temporary accommodation 

  • Management of the housing register 

  • Co-ordination of support to citizens rough sleeping 

  • Commissioning of homeless services, and  

  • Responsibility for housing strategy  

The Council has a strategic vision that is clearly set out in both the Housing & Homelessness and the Rough Sleeping Strategies which were both approved in 2019. 

What is the job role?

An exciting opportunity has arisen to work as a Housing Support Officer within Coventry City Councils Housing & Homelessness Department.

You'll be the initial point of contact for many new customers, providing advice and information to people that are homeless or threatened with homelessness.

 The main duties of this role include:

  • Dealing with enquiries from the public, third parties and stakeholders.
  • Work as part of a team to ensure at the Housing & Homelessness function delivers the organisational vision for service delivery
  • Respond to a range of administration tasks
  • Providing advice, guidance and signposting
  • Work as part of a team to achieve performance objectives

Who are we looking for?

The role is perfect for someone with a background in administration and customer services. Previous experience of working in a Homelessness background would be an advantage, however, this is not essential as training will be provided.

For more information, please read the job description attached.

We are looking for someone who

  • Has strong organisational skills and the initiative to prioritise their own workload
  • Has a flexible approach
  • Has IT skills sufficient to access and interpret information
  • Has experience of dealing with a wide range of people in order to handle and resolve enquiries
  • Cares about delivering an excellent service to every internal and external customer

For an informal discussion about the role please contact Caroline Darwin - caroline.darwin@coventry.gov.uk

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

Introduction to Coventry City Council

Coventry is a lively, multicultural city, which embraces old and new. Around the modern city centre there are traces of history everywhere – in the old city walls, the timber-framed buildings and the reconstructed medieval Spon Street. But Coventry has always had an eye on the future, and is now firmly focused on regenerating and re-inventing itself to meet the challenges of the 21st Century. With major developments and new projects taking place right across the city, Coventry City Council is the place to be!

There's a huge buzz about the city – Coventry ranks as the 8th best city to live, work and do business in the UK, and is the UK City of Culture 2021 ! We believe this will help put Coventry on the map for all the right reasons. You can feel the sense of local pride throughout the city as we build towards this momentous year. It also offers a unique, once-in-a-lifetime opportunity to those joining us to play their part in it.

We genuinely believe that Coventry City Council is a special place. You will be joining Coventry City Council during an exciting time to become part of a team that contribute to achieving our visions for the city. We have made our council a place where we look after our people, making sure you're happy in your work and given everything you need to succeed. We've created friendly, welcoming workplaces where everyone is working towards the same cause, providing the best possible services for the city of Coventry.

As a council with improvement at its heart, we’re committed to making life better for the people who live and work in Coventry. We’re equally concerned with the quality of life enjoyed by our people, so by joining us, you won’t just be helping the community, you’ll be helping yourself too.

Not only do you get to work alongside great people that are helping to improve services for our community we offer great benefits too! For your valued contribution we will provide a fantastic benefits package including;

  • Flexible working arrangements
  • Generous annual leave allowance starting at 27 days and rising to 32 days
  • Pay progression through multiple increments
  • Outstanding local government pension scheme
  • Learning & Development with access to certified courses.
  • Access to an award winning Occupational Health Team
  • Vibrant employee networks 

Coventry City Council

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