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Housing Solutions Officer

Please Note: The application deadline for this job has now passed.

Our Values

It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation. 


Our Values are:

About the team we are recruiting to

The Housing and Homelessness Service is a very busy environment  and faces several challenges to meet the housing needs of citizens of Coventry.  The team have grown significantly during the last 12 months and this reflects the fact that Housing & Homelessness are now a key council priority.  

The team are responsible for the delivery of the following service functions: 

  • Provision of the statutory homeless service 

  • Provision of temporary accommodation 

  • Management of the housing register 

  • Co-ordination of support to citizens rough sleeping 

  • Commissioning of homeless services, and  

  • Responsibility for housing strategy  

The Council has a strategic vision that is clearly set out in both the Housing & Homelessness and the Rough Sleeping Strategies which were both approved in 2019. 

In July 2022 the Housing and Homelessness Service became the proud recipient of an LGC award for large team of the year.

By becoming part of an award winning team who are focused on preventing households from becoming homeless as well as providing tailored support and interventions when someone does become homeless, this is a fantastic opportunity to make a real difference to some of the most vulnerable people in our city. 

What is the job role?

Do you want to be part of an award winning team ?

Are you looking for your next challenge?

An  exciting opportunity has become available within the Housing & Homelessness Service.

We are currently recruiting for Housing Solutions Officers to join our team.

As a Housing Solutions Officer, you’ll be responsible for supporting the Council to carry out homelessness duties under The Housing Act 1996, as amended by the Homelessness Reduction Act 2017. In this fast-paced service area, you will need to be creative, adaptable, and hardworking in order to prevent homelessness and provide excellent case management services to our customers.

The main duties of this role include:

  • Completing assessments with customers who are homeless or threatened with homelessness
  • Making decisions in line with homelessness legislation and communicating to applicants in writing
  • Mediating between applicants and landlords
  • Working on a rota basis to cover front line homelessness functions
  • Providing advice, guidance and signposting

For more information, please read the job description attached.

Who are we looking for?

Previous experience of working within Housing, Homelessness, Voluntary and Advisory sectors is desirable but not essential. We are also keen to receive applications from candidates with lived experience of homelessness.

In April 2020, the Housing & Homelessness Service moved to remote working, we are currently working on a hybrid model with a mix of home and office working. 

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

There will be a 2 stage-recruitment process for this role. Shortlisted candidates will be contacted to invite them to the first stage of the process.

About Coventry

Coventry is a lively, multicultural city, which embraces old and new. Around the modern city centre there are traces of history everywhere – in the old city walls, the timber-framed buildings and the reconstructed medieval Spon Street. But Coventry has always had an eye on the future, and is now firmly focused on regenerating and re-inventing itself to meet the challenges of the 21st Century. With major developments and new projects taking place right across the city, Coventry City Council is the place to be!

There's a huge buzz about the city – Coventry ranks as the 8th best city to live, work and do business in the UK, and is the UK City of Culture 2021 ! We believe this will help put Coventry on the map for all the right reasons. You can feel the sense of local pride throughout the city as we build towards this momentous year. It also offers a unique, once-in-a-lifetime opportunity to those joining us to play their part in it.

We genuinely believe that Coventry City Council is a special place. You will be joining Coventry City Council during an exciting time to become part of a team that contribute to achieving our visions for the city. We have made our council a place where we look after our people, making sure you're happy in your work and given everything you need to succeed. We've created friendly, welcoming workplaces where everyone is working towards the same cause, providing the best possible services for the city of Coventry.

As a council with improvement at its heart, we’re committed to making life better for the people who live and work in Coventry. We’re equally concerned with the quality of life enjoyed by our people, so by joining us, you won’t just be helping the community, you’ll be helping yourself too.

Not only do you get to work alongside great people that are helping to improve services for our community we offer great benefits too! For your valued contribution we will provide a fantastic benefits package including;

  • Flexible working arrangements
  • Generous annual leave allowance starting at 27 days and rising to 32 days
  • Pay progression through multiple increments
  • Outstanding local government pension scheme
  • Learning & Development with access to certified courses.
  • Access to an award winning Occupational Health Team
  • Vibrant employee networks 

Coventry City Council

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