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Financial Assessment Visiting Officer

Please Note: The application deadline for this job has now passed.

Our Values

It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation. 


Our Values are:

About the team we are recruiting to

The Financial Assessment and Operations Service provides front line support to adult social care service users and providers of care. The primary responsibilities of the service are to provide accurate and informed financial support to residents who use local authority funded care services. The team are responsible for undertaking assessments of resident’s financial circumstances and determining the amount of charges they will be required to pay towards their care services. In addition, the service is responsible for paying local authority commissioned providers of adult social care.

What is the job role?

The Visiting Officer role liaises directly with users of adult social care services and their family carer network to undertake a financial assessment. The financial assessment process determines how much a resident will need to contribute towards the cost of their care. As a Visiting Officer you will help residents understand why they are being asked to contribute towards the cost of their care and to advise on what aspects of their personal income will count towards the cost of their care.

The financial assessment service has recently launched an online assessment process which enables residents to start the assessment process. As a Visiting Officer you will work with residents and their family carers networks to support them to accurately complete the assessment process. The role will primarily work virtually, enabling you to undertake assessments via the telephone. However, on occasions there may be the need for you to undertake a visit into a resident’s home to complete the assessment process.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

When applying for this role you will be asked to write a personal statement, please include the following information in your statement.  Applications will be shortlisted against these points: 3 key areas (scored at 5 points each - People who score 12+ will be offered an interview).

We are looking for someone with good interpersonal skills, who can build rapport and trust with residents and their family carers. The financial assessment process can be a daunting experience for some residents therefore the successful candidate will have empathy and compassion to support people at a time in their life when changes in their personal circumstances means that they are needing to access social care services.

You will need an attention to detail and be willing to learn the financial assessment process, paying attention to the Social Care Reform changes that are being introduced from April 2023.

In this role it would be helpful if you have a working knowledge of the benefits processes to help residents maximise their personal income, however this is not essential.

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

Interview date(s) W/C 12th December 2022

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 4800 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards & benefits package which includes:

  • Flexible working arrangements
  • Generous annual leave allowance starting at 27 days and rising to 32 days
  • Pay progression through multiple increments
  • Opportunity for Salary Match
  • An outstanding local government pension scheme
  • Great opportunities to develop with access to accredited courses.
  • Access to an award-winning Occupational Health Service
  • Salary Sacrifice Scheme

Coventry City Council

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