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Family Information Service Administrator

Our Values

In line with our One Coventry Values we strive to have a workforce that reflects our local communities and welcome applicants from all sections of the community. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles. 

Our Values are:

  • Open and fair: We are fair, open, and transparent.
  • Nurture and develop: We help and encourage everyone to be their best and do their best.
  • Engage and empower: We talk and listen to others, working together as one.
  • Create and innovate: We embrace new ways of working to continuously improve.
  • Own and be accountable: We work together to deliver the best services for our residents.
  • Value and respect: We put diversity and inclusion at the heart of all we do.

The Image “Our Values” is an image of text. It is a logotype for our One Coventry Values - Open and fair, Nurture and develop, Engage and empower, Create and innovate, Own and be accountable, Value and respect

About the team we are recruiting to

The role of the Early Years Business, Sufficiency and Funding Team is to:

  • Lead and facilitate strategic development for Early Years Business, Sufficiency and Funding  across the City, working with a range of partners
  • Provide market management to secure sufficient registered childcare and education places
  • Secure and fund early years provision which is free of charge to parents
  • Provide advice and guidance in relation to business, sufficiency and funding  to early years  and wraparound childcare provision for children aged up to 11 years.
  • It is also the role of the team to provide childcare related advice to parents and carers. Early years officers liaise with PVI providers, schools, parents/carers, and other external agencies.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

What is the job role?

We are seeking to appoint an experienced administrator to join our successful team within the Family Information Service.

The role is part-time 24 hours per week, working all year round Monday, Tuesday and Friday.

Pro-rata salary is £14,992 - £15,758

The purpose of the role is to provide high quality administrative and general office support, to the Family Information Service.

The postholder will deal with enquiries, through varying mediums (e.g. Face to Face, Telephone & e-mail), ensuring that where possible they are resolved at first contact, or that messages are passed on to the relevant person for action; seeking to resolve queries and using judgement as to when to pass on more complex issues. 

The successful candidate will also undertake data input and document production using the range of systems in use within the organisation.

This role involves maintaining computerised and filing systems, retrieving information as requested, and ensuring that information is kept up to date; to include creation of databases and spreadsheets as appropriate and provision of information and reports as required.

Who are we looking for?

The successful candidate will be able to prioritise their own workloads and use initiative to solve minor issues within the working environment.

Key Requirements:

  • Formal IT qualification e.g. RSA, CLAIT, NVQ, ECDL or equivalent
  • GCSE Maths and English, Grade 4-9 or equivalent

The post would suit an administrator who has experience of a wide range of clerical and administrative work.

Candidates should be able to demonstrate knowledge, skills and experiences related to:

  • Knowledge of IT packages, particularly MS Office
  • Ability to work flexibly and respond to changing priorities
  • Basic knowledge of data protection implications
  • Accurate data inputting skills

We can offer:

  • Friendly, supportive and highly motivated staff
  • A strong commitment to raising standards
  • Excellent opportunities to build experience working across the remit of early years education

Your application should:

  • Describe what attracts you to this role and how your experience relates to the opportunities and challenges presented by this post
  • Outline your experience in providing administrative support
  • Detail how you meet the person specification.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

For full details on the application process please read the attached document labelled 'Coventry City Council Application Process'

Interview date: w/c 15 July 2024

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit

Coventry City Council


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