Our Values

It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation. 

Our Values are:

About the team we are recruiting to

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

The Revenues Service is a large team of more than 60 people working together to collect £340 million of corporate revenue to help the Council provide vital services to Coventry residents.  From council tax to business rates to invoices for stalls at the Godiva Festival, the team perform a range of roles to ensure we provide excellent services to residents and internal council departments and that ultimately, we maximise the collection of public funds.  The revenue we collect ensures the council can provide services from bin collections to looking after our parks and green spaces to providing the best possible chances in life for our looked after children.  

Our team is uniquely placed within the council as we interact with every one of Coventry’s 140,000 residential properties and 9,000 commercial properties.  Every resident and customer we deal with has a unique set of circumstances - our team challenge those who can pay and don’t pay – applying a range of legal remedies to compel people to pay what they owe.  But the team also listen to and support those who can’t pay and help some of our most vulnerable residents find a way out of debt.

What is the job role?

In this role you will be dealing with customers, stakeholders & outside organisations, you will help to collect more than £400 million of Council revenue including Council Tax, Non-Domestic Rates, fees and charges. This is a fast-paced team with tight deadlines and targets to meet each week.

• You will help the Council to achieve its collection targets and maximise resources to fund the vital services for local residents.
• You will instigate robust debt recovery practices whilst being sensitive to the needs of our vulnerable residents.
• You will work to procedures and policies designed for the team
• You will have to attend the Magistrates Court on a weekly basis to interview customers and support our Court officers at committal & surgery hearings.

At present staff are working from home but the role is usually based in our offices at Friargate and you will form part of a dynamic and motivated team of Enforcement officers.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

Someone who has a passion for customer care.

Someone who can prioritise and organise a workload, work under pressure, and manage priorities with minimum supervision using your own initiative

When applying for this role, you will be asked to write a personal statement, please include examples of the below.

• You will have excellent customer service, communication, and negotiation skills face-to-face and over the phone.
• Any experience you have had with dealing with debt
• You will need to be target driven and capable of managing your own workload and conflicting priorities.
• You will have the confidence to deal with a range of different customers and make appropriate recovery decisions based on the current circumstances of each case.

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

Interview dates: 25th / 26th April 2023

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 4800 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Coventry City Council