Our Values

It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation. 

Our Values are:

About the team we are recruiting to

Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation.  We are usually the first port of call for customer enquiries across the council.  Our fast-paced telephone teams deal with thousands of calls and emails a week, we have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries from paying their council tax to seeking help to access services and dedicated support teams who process bookings, timesheets and general administration work for the whole organisation.

You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate – a large purpose built office by the train station along with several reception points across the city.

Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisation

We want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

What is the job role?

Are you technically minded?

Do you like the challenge of a busy operational environment, where you are tasked with supporting others to deliver?

Yes?...then we’d like to hear from you!

We have a vacancy for a Grade 5 Training and Technical Officer within the Digital Print and Mailroom at Lythalls Lane.

This role is based within the team responsible for scanning and indexing a variety of documents including our daily post and emails.  Duties will include:

• Training new starters
• Ensuring that processes are regularly reviewed and kept up-to date
• Supervising others to get the work completed by the required deadlines, and this includes working alongside the team to complete daily workloads
• Ensuring accurate and timely completion of work logs to facilitate monthly recharging
• Completing monthly recharge spreadsheets for submission to finance
• Liaising with our customers
• Taking ownership for the support of our ICT systems – in this case Kofax and other scanning solutions
• Support the testing of software and server upgrades within the service      

What you will need:

Experience of:

• An operational service area, such as the Digital Print and Mailroom
• Business World
• Supporting ICT solutions
• Recharging customers for work completed

Closing date for applications is Tuesday 13th June 2023 with assessments to take place shortly after.

We will use this interview to assess your English fluency as set out in part 7 of the Immigration Act 2016.  We have a duty to ensure our employees have the necessary standard of spoken English in all public sector customer facing roles.

If you aren’t sure or have some questions, we’d be happy to talk to you, call Andy on 02476 976 458 during office hours for an informal conversation

Who are we looking for?

• Care about delivering an excellent service to every internal and external customer
• Excellent communication skills, confident in face to face, telephone and written activity
• Ability to support a diverse customer base
• Ability to deliver in a fast-paced environment
• Ability to respond to change positively
• To Be Flexible to the needs of the service
• Good IT skills
• An understanding of the range of services provided by the council.

For full details on the application process please read the attached document labelled 'Coventry City Council Application Process'

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 4800 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Coventry City Council