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Digital Print and Mail Assistant

Please Note: The application deadline for this job has now passed.

Our Values

It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation. 

 

Our Values are:

About the team we are recruiting to

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation.  We are usually the first port of call for customer enquiries across the council.  Our fast-paced telephone teams deal with thousands of calls and emails a week, we have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries from paying their council tax to seeking help to access services and dedicated support teams who process bookings, timesheets and general administration work for the whole organisation.

You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate – a large purpose built office by the train station along with several reception points across the city.

Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisation

We want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.

What is the job role?

2 x Digital Print and Mail Assistants, 12 Month - Fixed term Contracts working 25 hours (salary will be pro-rata to the number of hours worked)

Are you a team player with a commitment to providing excellent customer service?

Do you have an eye for detail and a full driving licence?

Digital Print and Mail is the document processing centre for Coventry City Council providing a variety of services including scanning of incoming post, indexing of documents, processing of cheques, preparation and despatch of mail, high volume and high-quality print services.

  • The service operates a multi-disciplinary team with people having a specialism in one area and we would like to recruit to two part time contracts of 25 hours each:

Post 1 - 25hours for 12 months is required to join our busy Scanning Team, this involves:

  • scanning the incoming post, for electronic distribution to services throughout the Council
  • indexing emails and documents for our busy Revenues and Benefits service
  • processing cheques received in the post
  • ad-hoc scanning projects
  • bulk scanning historic files

Post 1 in the Scanning team is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

On submitting your application, you are acknowledging you are happy to undertake a DBS Basic check if you are successful in the post in the Scanning Team. You will also be asked to confirm this at the interview stage and again if you are conditionally offered this post.

Post 2 - 25hours for 12 months is required to join our busy Digital Print Team, this involves:

  • Dealing with customer enquiries by phone and email
  • Processing high volume/quality mono and colour jobs received through our Webshop, and other channels, which includes reports, letters, brochures, booklets, flyers etc
  • Various off-line finishing work including booklet making, laminating, guillotining etc

Post 2 in the Digital Print team is not exempt under the Rehabilitation of Offenders Act 1974 and will not require a Disclosure and Barring Service check.

In addition, you may be asked to assist other sections in line with business demand.

You will need:

· A full, valid UK driving licence is desirable 

· Good customer service skills for interaction with internal and external customers

· Be able to work as part of a team and deliver against deadlines.

Training will be supplied but please be aware that it will involve lifting and carrying items as part of the role, so if this sounds like something you may be interested in and you would like more information please call Andy on 02476 976 458 for an informal discussion.

Closing date is Monday 20th November 2023.  Assessments will consist of a competency-based interview and a work-based exercise. 

Applicants that have been through a Customer Services Assessment Centre and been unsuccessful in the last 12 months need not apply.

 

Who are we looking for?

  • Care about delivering an excellent service to every internal and external customer
  • Excellent communication skills, confident in face to face, telephone and written activity
  • Ability to support a diverse customer base
  • Ability to deliver in a fast-paced environment
  • Ability to respond to change positively
  • To Be Flexible to the needs of the service
  • Good IT skills
  • An understanding of the range of services provided by the council.

For full details on the application process please read the attached document labelled 'Coventry City Council Application Process'

 

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 4800 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Coventry City Council

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