Our Values

In line with our One Coventry Values we strive to have a workforce that reflects our local communities and welcome applicants from all sections of the community. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles. 

Our Values are:

About the team we are recruiting to

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias. 

Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation.  We are usually the first port of call for customer enquiries across the council.  Our fast-paced telephone teams deal with thousands of calls and emails a week, we have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries from paying their council tax to seeking help to access services and dedicated support teams who process bookings, timesheets, and general administration work for the whole organisation. 

You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city: Friargate – a large purpose-built office by the train station along with several reception points across the city. 

Joining Customer Services is a good steppingstone into a long-term career with the Council, depending on the role you are offered you will learn about other parts of the organisation 

We want every single customer to have a positive experience when approaching the council and would welcome you being part of the team. 

What is the job role?

Digital Inclusion Co-Ordinator 

We currently have two exciting opportunities within the #CovConnects team as follows:- 

x1 full time permanent role 

x1 full time fixed term role for a period of 12 months to cover a secondment 

Are you passionate about inclusion and understand the barriers people may face when not able to connect with the world digitally? Are you motivated to make a difference in people’s lives and keen to work with partners to help shape solutions and supports to meet the needs of individual communities? 

Then let's talk……………… 

 #CovConnects, is Coventry’s city-wide digital inclusion programme, working innovatively with our partners across the public, private and VCSE sector to co-create bespoke and person centred digital inclusion initiatives that meet the needs of our diverse communities.

We’re not starting from scratch; our core offer includes the #CovConnects Device Bank and Community Connectivity, but surrounding this is a complex programme of council, health and community led digital inclusion programmes.  

We are gaining momentum at pace, and are looking for innovative individuals, who feels they can make a difference in this space. You’ll be co-ordinating digital inclusion activities under the #CovConnects programme, working creatively with partners to co-design and deliver bespoke digital inclusion activity. It’s really important we learn from each of our projects, so you will be responsible for evaluating their success and sharing this learning to shape future activities. You will work across different sectors, so an ability to create productive relationships will be key. 

Keen to join the team? 

Please complete an application form, tell us about your previous experience, and where you have used your skills to shine! 

The closing date is Midnight Tuesday 6th February 2024.  Assessments will consist of a competency-based interview and a presentation. 

If you aren’t sure or have some questions, we’d be happy to talk to you, call Laura Waller, Digital Services and Inclusion Lead on 07810527991 or +44 24 7697 6496 during office hours for an informal conversation. 

Who are we looking for?

• Creative thinkers who care about people, and are passionate about driving change which improves outcomes for communities 

• Values people, who will bring their hearts to work with them, who’ll genuinely care about doing the right things and creating a can-do culture 

• To be flexible to meet the needs of the service and proactive, including being out in the community with partners 

• Excellent communication skills, working with a wide variety of partners, and can engage and form meaningful relationships across sectors 

• Champion inclusion and confident to support the diverse needs of residents and communities 

• Ability to deliver in a fast-paced environment and to respond to change positively 

• Confident with IT and an understanding of the barriers people might experience to access digital tools, technologies and services. 

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you,

For full details on the application process please read the attached document labelled 'Coventry City Council Application Process' 

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Coventry City Council