Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

Coventry City Council’s ICT & Digital service is a busy, vibrant and innovative service responsible for delivering key enabling and transformational services for the wider organisation, city and external partners.

In a nutshell we provide the organisation with the digital technology, be that laptops or systems, to enable people to do their jobs in a modern and efficient way. We support over 5500 corporate users and their PC’s, roughly 400 servers (the machines that run our corporate systems), roughly 300 systems and all the relevant infrastructure components that make all the above work and remain secure. In addition to this we offer ICT support services to a significant number of school staff.

Our work spreads beyond the Council and to the wider City and region through our Digital Coventry strategy. This is a strategy which looks outside of the organisation and to how Digital technology and innovation promotes Coventry as a place to live, learn, work, innovate and do business. This strategy is directly linked with the Council Plan and supports many of the vision statements aligned with “Globally connected”, “Locally committed” and “Delivering our priorities”.

If you think Digital and local government might be a bit “old school”, think again. Innovation is at the heart of everything we do and, as a service, we are currently working on programmes of activity which include 5G, Artificial Intelligence, Augmented Reality, Virtual Reality, ChatBots, Process Automation, Connected Autonomous Vehicles…..the list goes on.

We are part of the national LocalGov Digital movement that has the aim to aid the delivery of better, cheaper local services by councils across the country, through the re-design of services around the capabilities the internet and digital technology provide.

What is the job role?

Are you organised, good with detail and someone who enjoys making sure things run smoothly?

We’re looking for someone to join our team in a varied role combining administration, coordination and some data analysis.

You’ll help keep the service running effectively through a range of activities, including processing orders and invoices, maintaining accurate information, coordinating meetings and events, responding to queries and supporting governance and compliance activities. You’ll also work with information and data to identify issues and help us find ways to improve how we work.

You’ll be joining a small, friendly team of two, based in the Council House alongside colleagues from User Support and End User Device. We work closely together and have built good relationships with the teams around us, creating a supportive and welcoming environment.

You don’t need to be an ICT expert. We’re looking for someone with strong administrative and organisational skills, good attention to detail and a willingness to learn. If you’re comfortable using Microsoft Excel, Word and Outlook and have the right core skills, we’ll support you to develop your knowledge and confidence in the role.

As you grow into the role, you’ll also have opportunities to broaden your knowledge and continue developing your skills within our wider Digital Services environment.

Benefits of working with us

As well as joining a friendly and supportive team, you’ll benefit from:

• Hybrid working – a combination of working in the office and from home
• Flexi-time – giving you greater flexibility around your working day
• Generous annual leave – 28 days, rising to 32 days after five years’ service
• Local Government Pension Scheme
• City-centre location – based at the Council House in the heart of Coventry, West midlands

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

Who are we looking for?

We’re looking for someone who is organised, accurate and proactive, with good administrative skills and an eye for detail.

You’ll be comfortable managing a varied workload, prioritising tasks and taking responsibility for getting things done. You’ll enjoy solving problems, working through information and looking for practical ways to improve processes.

Just as importantly, you’ll enjoy working as part of a small team. You’ll communicate well with colleagues, customers and suppliers and bring an open, honest and collaborative approach to your work.

We’d particularly like to hear from you if you have:

• Experience in an administrative or operational support role
• Strong organisational skills and the ability to manage different priorities
• Good attention to detail and a commitment to accuracy
• Good written and verbal communication skills
• Confidence using Microsoft Excel, Word and Outlook
• Good literacy and numeracy skills
• A proactive approach to problem-solving
• An interest in improving processes and ways of working
• The ability to handle confidential information appropriately

Experience of orders, invoices, payments or financial administration would be useful, but isn’t essential.

You don’t need to know everything from day one. We’re interested in your potential as well as your experience, so if you have the core skills we’re looking for and are keen to learn and develop, we’d really like to hear from you.

We may close this vacancy early if we receive a high number of applications, so we encourage you to submit your application as soon as possible.

For further information about this role, The Job Shop will be hosting an open morning week commencing 16^th November 2026.  To attend, please visit the Job Shop in advance to register and book your place. Please note that we can only accommodate attendees who have a confirmed booking.

Applicants who are shortlisted will be invited to attend a computer based skills test, held at the Job Shop week commencing 30th November.

Candidates who successfully pass the skills tests will be invited to attend an in-person interview week commencing - 30/11/2026    

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Coventry City Council