Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

Digital Inclusion and the #CovConnects programme sit within Coventry City Council’s Digital Services directorate, marking an important step in how the council brings together technology, people and purpose.

While #CovConnects has worked closely with Digital Services since its inception, this integration reflects a shared commitment to ensuring that everyone in Coventry can access and use technology in ways that are meaningful to them – with the right access, skills, support and confidence to take part fully in modern life.

Digital Services is a busy, innovative and forward‑thinking directorate, responsible for delivering the digital systems, infrastructure and tools that enable the council and its partners to operate effectively and securely. Alongside this technical foundation, the directorate is increasingly focused on the human side of digital – how technology supports residents, communities and frontline services, and how barriers to access can be reduced.

The #CovConnects programme plays a vital role in this work, operating beyond the council to address digital exclusion across the city. This includes supporting access to devices and connectivity, building confidence and skills, and working with partners to design inclusive, person‑centred solutions that reflect people’s real lives.

You will be part of a multidisciplinary team that values collaboration, learning and innovation, and that recognises digital inclusion as essential to reducing inequality and improving outcomes for residents.

We value diverse perspectives and lived experience, and we are committed to creating a workplace culture that is inclusive, supportive and free from discrimination and bias. We welcome applications from people with different backgrounds, skills and experiences, and we believe inclusive teams deliver better outcomes for the communities we serve.

What is the job role?

Digital Community Manager (Level 4 Apprenticeship)
Fixed‑term apprenticeship opportunity

Are you interested in people, communities and how digital can support everyday life?
 Would you like to build skills, confidence and experience while working on a city‑wide programme that makes a real difference?

We are looking for a Digital Community Manager Apprentice to join the #CovConnects team. This is a development opportunity for someone who wants to learn how digital engagement, community insight and inclusion come together to shape better services and support for residents.

This is not about being a digital or technical expert. Instead, it’s about:

• Understanding people and communities
• Listening to lived experience
• Being creative in how we communicate and engage
• Learning how insight can improve services and outcomes

You don’t need to have worked in digital inclusion before. We’re looking for curiosity, empathy, creativity and a willingness to learn.

You will undertake the Digital Community Manager Level 4 Apprenticeship . Further information for this apprenticeship can be found on the Skills England website.

This apprenticeship role is a fixed term contract for 24 months in line with the length of the apprenticeship training.

What will you be doing?

As a Digital Community Manager Apprentice, you will support the delivery of the #CovConnects programme and develop skills in community engagement, digital communication and service insight.

You will:

• Support digital engagement activity across the #CovConnects programme, working with residents, communities and partners
• Help build and maintain positive, trusted relationships with community organisations, frontline services and other partners
• Support activity linked to the #CovConnects Device Bank, including digital reuse and access to devices
• Help gather insight about people’s experiences, barriers and needs, and share learning with the wider team
• Support the creation of clear, accessible content for different audiences and levels of digital confidence
• Learn how digital engagement can inform service design, improvement and decision‑making
• Take part in apprenticeship learning, reflection and development activities alongside your day‑to‑day role

This is a hands‑on learning role, suited to someone who enjoys working with people, trying new approaches and developing their skills over time.

Who are we looking for?

We are looking for someone who is motivated by people and purpose, and who wants to develop their skills in a supportive environment.

You may be a good fit if you:

• Are interested in communities, inclusion and improving outcomes for residents
• Enjoy communicating with others and adapting how you share information
• Are creative in how you express ideas, whether through conversation, writing, visuals or digital platforms
• Are open to learning, feedback and trying new ways of working
• Can organise your time and balance different tasks or commitments
• Work well with others and value collaboration

You do not need to be a digital expert or have previous experience in digital inclusion. We welcome applications from people with transferable skills, informal experience or lived experience, and we will support you to learn and grow in the role.

Why this opportunity?

This apprenticeship offers:

• The chance to work on a high‑profile, city‑wide programme
• Real learning and development alongside meaningful work
• Experience of working with communities, partners and services across the city
• A supportive environment where learning, reflection and development are valued
• A strong foundation for future roles in digital, community engagement, service design or inclusion

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Closing date: 31st May 2026
Pre-interview and assessment date: 6th – 24th July 2026
Interview date(s) (Face-to-face): 20^th July - 7th August 2026

Apprentices start W/C 7th September 2026

The pre-interview is a short session to give the candidates further details of the apprenticeship role and to help them understand what to expect from and how to prepare for the final interview. 

Did you know that there is support available to help you with your application?

If you would like support in completing your application or have any questions about our recruitment and selection processes, help is available at The Job Shop.

We would recommend that all applicants take advantage of this service in order to maximise the chances of being shortlisted.

Address: West Orchard Way, Coventry CV1 1FY
Phone: 024 7678 5740
Email: jobshop@coventry.gov.uk     
Website: http://www.coventry.gov.uk/jobshop

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards & benefits package which includes:

• Flexible working arrangements
• An outstanding local government pension scheme
• Great opportunities to develop with access to accredited courses.
• Access to an award-winning Occupational Health Service
• Salary Sacrifice Scheme

Coventry City Council