Our Values

It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation. 

Our Values are:

About the team we are recruiting to

Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation.  We are usually the first port of call for customer enquiries across the council.  Our fast-paced telephone teams deal with thousands of calls and emails a week, we have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries from paying their council tax to seeking help to access services and dedicated support teams who process bookings, timesheets and general administration work for the whole organisation.

Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisation

We want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.

What is the job role?

We are recruiting a Customer Service Apprentice this will be a good introduction to what could be a long-term career with the Council.

You will be working in the Repairs and Maintenance contact team – this is a telephone role supporting our Commercial Business customers with enquiries, raising repair requests, providing updates, and processing billing.

Typical duties in the apprenticeship will involve: 

• Answering customer enquiries in telephone contact centre setting 
• Raising service requests for customers using a Customer Relationship Manager (CRM) and internal systems
• Offering a quality customer service experience 
• Managing team email inboxes and prioritising where appropriate 
• Ordering goods and services / raising invoices 
• Basic financial and statistical calculations 

You will undertake the Level 3 Business Administration Apprenticeship. Further information for this apprenticeship can be found at: https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0  

If you would like to know more before applying, call us for a chat at 024 7697 7410 we would love to hear from you and explain a little more about working for the council and why it’s a really good career plan as well as know a little bit about why you are interested. 

Did you know that there is support available to help you with your application? 

If you would like support in completing your application or have any questions about our recruitment and selection processes, help is available at The Job Shop.  

We would recommend that all applicants take advantage of this service in order to maximise their chances of being shortlisted. 

Address: 1 Bull Yard, Coventry, CV1 1LH  
Phone: 024 7678 5740 
Email: jobshop@coventry.gov.uk      
Website: http://www.coventry.gov.uk/jobshop  

Who are we looking for?

• Care about delivering excellent service to every internal and external customer
• Excellent communication skills, confidence in face-to-face, telephone, and written activity
• Ability to support a diverse customer base
• Ability to deliver in a fast-paced environment
• Ability to respond to change positively
• To Be Flexible to the needs of the service
• Good IT skills
• An understanding of the range of services provided by the council.

The application and selection process for candidates is as follows: 

Stage 1 – 20th February - Candidates will be shortlisted based on the answers given 
Stage 2 - 23rd February - Pre-interview and Maths & English assessment* 
Stage 3 -  6th March - Final interview and work-related role play. 
* (The pre-interview is a short session to give you further details of the apprenticeship role and to help you understand what to expect and how to prepare for the final interview. You will also complete a short diagnostic assessment to check the level of Maths and English that you are currently working at and identify any support you may require). 

For full details on the application process please read the attached document labelled 'Coventry City Council Application Process'

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 4800 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards & benefits package which includes:

• Flexible working arrangements
• An outstanding local government pension scheme
• Great opportunities to develop with access to accredited courses.
• Access to an award-winning Occupational Health Service
• Salary Sacrifice Scheme

Coventry City Council