Commercial and Visitor Experience Manager
Our Values
In line with our One Coventry Values we strive to have a workforce that reflects our local communities and welcome applicants from all sections of the community. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles.
Our Values are:
- Open and fair: We are fair, open, and transparent.
- Nurture and develop: We help and encourage everyone to be their best and do their best.
- Engage and empower: We talk and listen to others, working together as one.
- Create and innovate: We embrace new ways of working to continuously improve.
- Own and be accountable: We work together to deliver the best services for our residents.
- Value and respect: We put diversity and inclusion at the heart of all we do.
About the team we are recruiting to
In Coventry, we cherish and value our award-winning parks and green spaces. We know that they contribute significantly to the health, well-being, and quality of life of people and are vital to help protect our environment and wildlife.
The Parks and Open Spaces Team are a passionate, hardworking team responsible for the provision and development of safe and accessible parks and open spaces and the management, planning and maintenance of the Council's trees and urban forest. They work hard to ensure our parks are a welcoming place for all our residents and visitors to enjoy not just for today but for many years to come.
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, accepting of all and free from discrimination and bias.
What is the job role?
You will encourage and support the development of diverse and inclusive social and recreational environments through engagement with our residents and visitors.
The successful applicant will be responsible for identifying and implementing opportunities to maximise footfall and income generation across our parks through the development of a host of inclusive events and activities that recognise and reflect the visions, aims and objectives of the Council.
To further enhance and protect these vital spaces you will be responsible for the ongoing development of the commercial strategy for the parks service.
You will also lead on the identification and delivery of community-based activities and projects, working with internal and external stakeholders and partners to develop, manage and deliver environmental projects and activities within our communities.
This post will be conditional upon the receipt of a satisfactory response to a check of records via Disclosure and Barring Service (DBS).
Who are we looking for?
We are looking for a highly motivated and enthusiastic manager who thrives on exceeding customers' experiences and expectations. With the experience and knowledge of working in a public-facing visitor attraction, hospitality or leisure venue.
You will have excellent verbal and written communication skills, and we can work with people at all levels. With an understanding of the principles and delivery of projects and activities in a visitor attraction or similar environment, your experience will evidence a proven track record in identifying and delivering improvements that meet and exceed customers’ expectations alongside an understanding of implementing, managing and developing commercial opportunities to further enhance income generation for the service.
If you would like an informal discussion about this role please feel free to contact nicola.jones@coventry.gov.uk
You must be able to work under pressure and balance conflicting workloads and priorities, make effective decisions and delegate as appropriate.
Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, this means you must have answered any question or provided enough information to demonstrate that you are a suitable candidate, and identify with one of the below criteria:
Members of the Armed Forces and veterans
Are currently in care or have previously been in care
If you consider yourself to be disabled or if you have a long-term health condition
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
Interview dates: Monday the 2nd & Tuesday the 3rd of September 2024 at Whitley Depot, CV3 4AR
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies
Coventry City Council