Our Values

It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation. 

Our Values are:

About the team we are recruiting to

The Housing and Homelessness Service is a very busy environment  and faces several challenges to meet the housing needs of citizens of Coventry.  The team have grown significantly during the last 12 months and this reflects the fact that Housing & Homelessness are now a key council priority.  

The team are responsible for the delivery of the following service functions: 

• Provision of the statutory homeless service 

• Provision of temporary accommodation 

• Management of the housing register 

• Co-ordination of support to citizens rough sleeping 

• Commissioning of homeless services, and  

• Responsibility for housing strategy  

The Council has a strategic vision that is clearly set out in both the Housing & Homelessness and the Rough Sleeping Strategies which were both approved in 2019. 

What is the job role?

An exciting opportunity has become available within The Housing & Homelessness Service at Coventry City Council.

As a Choice Based Lettings Officer, you’ll be responsible for supporting the Council to carry out housing assessments in line with Coventry City Council’s allocations policy- Coventry Homefinder. You will need to be a positive, adaptable and motivated person who wants to help move our service forward and is continually seeking to deliver a high level of customer service.

The main duties of this role include:

• Assessing Housing Applications in line with Coventry Homefinder
• Work as part of a team to ensure at the Housing & Homelessness function delivers the
  organisational vision for service delivery
• Respond to a range of administration tasks
• Engagement with customers to gather information to support decision making and services
• Providing advice, guidance and signposting
• Work as part of a team to achieve performance objectives

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

We are looking for someone who

• Has strong organisational skills and the initiative to prioritise their own workload
• Has a flexible approach
• Has IT skills sufficient to access and interpret information
• Has experience of dealing with a wide range of people in order to handle and resolve enquiries
• Cares about delivering an excellent service to every internal and external customer

Previous experience in Housing and Allocations is desirable but not essential.

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

Since April 2020, the Housing & Homelessness Service has been delivered remotely and this will continue in line with current Government Guidance.

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 4800 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Coventry City Council