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Business Support Officer - Positive Directions Project

Our Values

It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation. 


Our Values are:

About the team we are recruiting to

Coventry and Warwickshire Clinical Integrated Care Board were awarded Vanguard status for the West Midlands via the NHS England Framework for Integrated Care. The Framework developed, named by the children and young people (CYP) as Positive Pathways, has been developed in collaboration with young people from across Coventry and Warwickshire (C&W) as a response to the NHS England & NHS Improvement Long Term Plan (LTP) commitment to provide additional support for the most vulnerable CYP. There are four cohorts of young people that will benefit in Coventry: CYP open to the Youth Justice Team, CYP open to Edge of Care, CYP returning to the community from the Secure estate and CYP who have a school attendance of less than 50%. This funding enables the development of innovative working practices and collaborations that stretch across traditional agency boundaries, promotes genuine integration and co-production. A system trauma mobilisation plan has been developed underpinned by a Trauma Needs Analysis and is moving at pace to co-produce services from a range of statutory and voluntary agencies, developing and curating a universal and targeted Children and Young People’s Social Prescribing offer called Positive Pathway that the Positive Directions Practitioners will use as a tool to promote health and well-being seeking behaviours.

What is the job role?

We are looking for a Business Support Officer to work under the general direction of the Team Leader and the Service Manager, to be responsible for the day-to-day delivery of administrative support to the Positive Directions Project (TiRs).

This is a Fixed Term Position position 18.5 hours a week (Mondays, Tuesdays, Wednesdays, Thursdays, and Fridays).
Salary: £19698 - £23,080 per annum pro rota

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

To be successful in this role we are looking for a Business Support Officer in the Positive Directions Project, where the main duties & responsibilities will include:

  • A good knowledge of IT packages and systems to support word processing, spreadsheets, and presentation of documents
  • Knowledge of a range of office systems and procedures
  • A good level of communication and interpersonal skills, both written and verbal to deal with members of the public and establish rapport with colleagues and team members within the Edge of Care Services.
  • Experience in a wide range of clerical and administrative work (digital and manual)
  • Provide the first point of contact for service users, staff from partner organisations and colleagues and determine how matters can be most effectively progressed from this first contact.
  • Provide advice to service users to enable them to access services from Children’s Services and partner organisations.
  • Progress work activities within specific projects and tasks delegated by the Team Manager to contribute to the effectiveness of the service.
  • Collate and prepare the presentation of performance data relating to service activities. Initiate work, for example case file audits, in support of the scrutiny of service performance.
  • Undertake specific, service projects/tasks including investigation, identification, research, and collation of information.
  • Handle a range of administrative work in support for the service including the drafting and preparation of documents, writing minutes, preparing power point presentations, handling enquiries coming into the service, organising meetings.
  • To maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training.
  • To undertake other such duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this job.
  • The duties described in this job description must be carried out in a manner which promotes equality of opportunity, dignity and due respect for all employees and service users and is consistent with the Council’s Equal Opportunities Policy.
  • Working with some vulnerable children, young people and adults can, at times, be emotionally challenging for which appropriate support will be provided through management supervision.  The post holder must be able to deal with such mental demands.

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

Introduction to Coventry City Council

Coventry is a lively, multicultural city, which embraces old and new. Around the modern city centre there are traces of history everywhere – in the old city walls, the timber-framed buildings and the reconstructed medieval Spon Street. But Coventry has always had an eye on the future, and is now firmly focused on regenerating and re-inventing itself to meet the challenges of the 21st Century. With major developments and new projects taking place right across the city, Coventry City Council is the place to be!

There's a huge buzz about the city – Coventry ranks as the 8th best city to live, work and do business in the UK, and it was the UK City of Culture 2021. We believe this will help put Coventry on the map for all the right reasons as you can feel the sense of local pride throughout the city. It also offers a unique, once-in-a-lifetime opportunity to those joining us to play their part in it.

We genuinely believe that Coventry City Council is a special place. You will be joining Coventry City Council during an exciting time to become part of a team that contribute to achieving our visions for the city. We have made our council a place where we look after our people, making sure you're happy in your work and given everything you need to succeed. We've created friendly, welcoming workplaces where everyone is working towards the same cause, providing the best possible services for the city of Coventry.

As a council with improvement at its heart, we’re committed to making life better for the people who live and work in Coventry. We’re equally concerned with the quality of life enjoyed by our people, so by joining us, you won’t just be helping the community, you’ll be helping yourself too.

Not only do you get to work alongside great people that are helping to improve services for our community we offer great benefits too! For your valued contribution we will provide a fantastic benefits package including;

  • Flexible working arrangements
  • Generous annual leave allowance starting at 27 days and rising to 32 days
  • Opportunity for Salary Match and Pay progression through multiple increments
  • Outstanding local government pension scheme
  • Learning & Development with access to certified courses.
  • Access to an award winning Occupational Health Team
  • Vibrant employee networks 
  • Lifestyle savings
  • Salary Sacrifice Schemes; Car Scheme, Cycle to work and more
  • Interest free travel loans
  • Payroll giving scheme
  • Workplace parking scheme
  • Maternity, Paternity and Adoption Leave
  • And much more

Coventry City Council


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