About the team we are recruiting to

As we move into the next phase of our Covid-19 response, Coventry City Council along with partners have come together to develop a local plan to manage Covid-19. We want to support communities to keep safe and provide local information so that a targeted response can be mobilised as needed to keep Coventry safe.

Nationally, we are all following Government guidance to stay safe and manage Covid-19. As we begin to return to workplaces, shops and spending time with our families and friends it is important that we all continue to follow the guidance to protect ourselves and the people around us. 

We have an exciting opportunity where you can be part of a team working in response to Covid-19.

What is the job role?

We are looking for individuals, who are immediately available, to work in front-line critical service in response to Covid-19.

We are looking for confident, customer focused, computer literate individuals to join our team as Business Compliance Enforcement Officers.

In this role you will be providing assistance to the Senior Enforcement Officers by independently dealing with enquires, giving advice, investigating complaints and trading activities. You will be updating and compiling computer records as well as liaising with consumers and stakeholders.

This role will require some home working but also visiting customer sites, therefore you will be required to travel for work duties. You may also be required to work some out of office hours in response to Covid-19.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

If you have previous experience in hospitality, events or retail – then we want to hear from you!

We are looking for people who are experienced in working in a customer facing role as we feel you have the transferable skills we need!

You will need:

• Confidence to engage with businesses, partners and the public
• Good listening skills
• Ability to communicate information to others clearly and sensitively
• Able to prioritise workloads and meet deadlines
• A flexible approach to work patterns
• The ability to work as part of a team and on your own
• IT literate with basic software packages

This post is for 37 hours per week up until 31^st March 2021.

When applying for this role you will be asked to write a personal statement. Please include the following examples in your application: 

• How you prioritise your workload
• Demonstrate your engagement with customers and businesses including dealing with complaints
• Your understanding of health and safety risk assessment and relevant regulation framework

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

All attachments for the job can be found here

Interview date(s): 13/11/2020

About Coventry

Coventry is a lively, multicultural city, which embraces old and new. Around the modern city centre there are traces of history everywhere – in the old city walls, the timber-framed buildings and the reconstructed medieval Spon Street. But Coventry has always had an eye on the future, and is now firmly focused on regenerating and re-inventing itself to meet the challenges of the 21st Century. With major developments and new projects taking place right across the city, Coventry City Council is the place to be!
There's a huge buzz about the city – Coventry ranks as the 8th best city to live, work and do business in the UK, and is the UK City of Culture 2021 ! We believe this will help put Coventry on the map for all the right reasons. You can feel the sense of local pride throughout the city as we build towards this momentous year. It also offers a unique, once-in-a-lifetime opportunity to those joining us to play their part in it.
We genuinely believe that Coventry City Council is a special place. You will be joining Coventry City Council during an exciting time to become part of a team that contribute to achieving our visions for the city. We have made our council a place where we look after our people, making sure you're happy in your work and given everything you need to succeed. We've created friendly, welcoming workplaces where everyone is working towards the same cause, providing the best possible services for the city of Coventry.
As a council with improvement at its heart, we’re committed to making life better for the people who live and work in Coventry. We’re equally concerned with the quality of life enjoyed by our people, so by joining us, you won’t just be helping the community, you’ll be helping yourself too.
Not only do you get to work alongside great people that are helping to improve services for our community we offer great benefits too! For your valued contribution we will provide a fantastic benefits package including;

• Flexible working arrangements
• Generous annual leave allowance starting at 27 days and rising to 32 days
• Pay progression through multiple increments
• Outstanding local government pension scheme
• Learning & Development with access to certified courses.
• Access to an award winning Occupational Health Team
• Vibrant employee networks 

Coventry City Council