Bereavement Services and Funeral Coordinator
In line with our One Coventry Values we strive to have a workforce that reflects our local communities and welcome applicants from all sections of the community. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles.
Our Values are:
- Open and fair: We are fair, open, and transparent.
- Nurture and develop: We help and encourage everyone to be their best and do their best.
- Engage and empower: We talk and listen to others, working together as one.
- Create and innovate: We embrace new ways of working to continuously improve.
- Own and be accountable: We work together to deliver the best services for our residents.
- Value and respect: We put diversity and inclusion at the heart of all we do.
About the team we are recruiting to
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.
Coventry Bereavement Service work tirelessly to deliver the highest possible standards of service to all bereaved families at their time of need.
We are responsible for the provision of burial across 6 cemeteries located city wide, the management of Canley Crematorium and Gardens of Remembrance as well as various other sundry services including the provision of Public Health Funerals and post cremation memorialsation. Through the hard work, commitment and dedication of our skilled team of colleagues we are able to deliver a highly demanding service demonstrating both empathy and compassion.
Bereavement Service is proud of the services it is able to deliver and guarantee the families are always at the heart of all it does. We will provide you with an environment where you can flourish by providing training, promote personal growth and learn new skills all whilst helping to deliver essential services to the bereaved.
What is the job role?
Under the general direction of the Bereavement Services Manager, to be responsible for the day-to-day operation of existing memorial facilities and support the development of new memorial initiatives by offering a diverse range of post cremation memorials to meet the needs of the bereaved.
Process memorial permit applications, administer the Memorial Masons Registration Scheme, and guide and support memorial safety inspections via the Memorial Inspector. Provide administration for the delivery of burial and cremation on a daily basis.
Under the general direction of the Bereavement Services Manager, to be responsible for carrying out the statutory obligations (under The Public Health Control of Disease Act 1984) in connection with funerals, including the arrangement of funerals for those with no next of kin, assessment of need for financial assistance, income recovery and any other associated duties necessary to provide a full and effective funeral service.
Who are we looking for?
You will be able to demonstrate excellent customer service skills and be able to communicate in all forms including face-to-face, in writing, and by telephone in a caring and empathetic manner with bereaved families, members of the public, and stakeholders accordingly.
You will have excellent problem-solving capabilities and have the knowledge and some understanding of the Local Authorities Cemeteries Order and the Cremation Act.
You will need to have a basic knowledge of the Control of Diseases Act reference the provision of Public Health Funerals on behalf of Coventry City Council. You will have previous experience working within the Bereavement Service or the Funeral Service industry.
For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies
Coventry City Council