Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

We are a dynamic  Insurance Team responsible for enhancing a diverse range of functions to drive the Council to fulfil its transformational journey. We deliver the full range of risk management and insurance services to facilitate effective delivery of services to support the people of Coventry and deliver projects which are redefining the infrastructure of the city.

Joining the Insurance Services Team as an apprentice is a great stepping stone into a long-term career with the Council.

The organisation has a high expectation of our service, and we will continue to support and develop our staff to have the skills to deliver a quality service.

What is the job role?

• To assist the Insurance Team in ensuring the Council has an effective insurance programme and efficient claims handling service.
• To investigate, insurance claims made by and against the Council from the first notification to negotiation of settlement.
• To provide professional advice on liability, insurance cover and claims to internal and external customers.
• To assist in the identification, evaluation and management of insurable risks, to raise awareness of insurable risks with departments and assist them in identifying solutions to mitigate these risks.
• To help in improving internal processes within Council Departments to drive greater efficiency and enhance levels of service.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

You will undertake the Level 4 Apprenticeship in Insurance . Further information for this apprenticeship can be found on: Insurance professional / Skills England

This apprenticeship role is a fixed term contract for 30 months in line with the length of the apprenticeship training.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

• We are seeking a motivated and reliable individual who is eager to develop a career in Insurance and Risk management
• A strong sense of integrity and passionate about delivering excellent service to every internal and external customer.
• Excellent communication skills, confident in face to face, telephone, and written activity. 
• To be flexible to the needs of the service. 
• Good IT skills. 
• An understanding of the range of services provided by the council. 

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Closing date: 31st May 2026
Pre-interview and assessment date (face to face): 6th - 24th July 2026
Interview date(s) (Face-to-face): 20th July - 7th August 2026

Apprentices start week commencing 7th September 2026

The pre-interview is a short session to give the candidates further details of the apprenticeship role and to help them understand what to expect from and how to prepare for the final interview. You will also complete a short diagnostic assessment to check the level of Maths and English that they are currently working at and identify any support they may require.

Did you know that there is support available to help you with your application?

If you would like support in completing your application or have any questions about our recruitment and selection processes, help is available at The Job Shop.

We would recommend that all applicants take advantage of this service in order to maximise the chances of being shortlisted.

Address: West Orchard Way, Coventry CV1 1FY
Phone: 024 7678 5740
Email: jobshop@coventry.gov.uk     
Website: http://www.coventry.gov.uk/jobshop

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards & benefits package which includes:

• Flexible working arrangements
• An outstanding local government pension scheme
• Great opportunities to develop with access to accredited courses.
• Access to an award-winning Occupational Health Service
• Salary Sacrifice Scheme

Coventry City Council