Our Values

It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation. 

Our Values are:

About the team we are recruiting to

Please Note: this apprenticeship post will work within the Business Systems Team.

Our Financial Operations Team is responsible for processing of payments, arranging charges for clients, monitoring of a budget in excess of £50M and ensuring that for 6000+ clients’ packages of care are recorded accurately on our electronic system.  Our clients range from the age of 18 to over 100.  These clients have social care needs and it is our team’s responsibility to ensure we have payment methods in place for these vulnerable citizens.

The Business Systems Team provide system support to the customers of Social Care and Educational IT systems.  This role supports hundreds of system users for systems that are crucial in ensuring care is provided to our clients across the city.

Our Programme Delivery Team work on a range of projects to support the improvement and development of the Adult Social Care Service.  These include expanding our use of Care Technology and a current proposal to develop a Coventry Dementia Hub. 

What is the job role?

The Business and Continuous Improvement Team within Social Care have an exciting apprenticeship opportunity to support in providing a diverse range of functions to drive Social Care in continuing its transformational journey. Please see the attached documents at the bottom of the advert to a profile of one of our previous apprentices. 

The Administration and Finance Apprentice role will study towards the Level 3 Business Administrator Standard.

Business Systems Team

The role in the Business Systems Team will focus on user support within our Children’s Case Management Systems such as: Assisting users in resolving system issues, configuring new options within the system such as addresses and new user accounts and developing guidance notes for new processes and system functionality.

Who are we looking for?

We are looking for applicants that have:

• Strong numerical skills and attention to detail
• An understanding of what excellent customer service is
• Strong IT skills, including the ability to use a variety of programs for word processing, data entry, and presentation of documents
• An understanding of data protection and the importance of confidentiality

The apprentice will be studying towards the Business Administrator apprenticeship. Further information about this apprenticeship can be found here.

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

Pre-interview and assessment: 7th December*

Interview date: 12th December

** The pre-interview is a short session to give you further details of the apprenticeship role and to help you understand what to expect from and how to prepare for the final interview. You will also complete a short diagnostic assessment to check the level of Maths and English that you are currently working at and identify any support you may require.

Did you know that there is support available to help you with your application?

If you would like support in completing your application or have any questions about our recruitment and selection processes, help is available at The Job Shop.

We would recommend that all applicants take advantage of this service in order to maximise the chances of being shortlisted.

Address: 1 Bull Yard, Coventry, CV1 1LH
Phone: 024 7678 5740
Email: jobshop@coventry.gov.uk     
Website: http://www.coventry.gov.uk/jobshop

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 4800 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards & benefits package which includes:

• Flexible working arrangements
• An outstanding local government pension scheme
• Great opportunities to develop with access to accredited courses.
• Access to an award-winning Occupational Health Service
• Salary Sacrifice Scheme

Coventry City Council