About the team we are recruiting to

The Revenues Service is a large team of more than 60 people working together to collect £340 million of corporate revenue to help the Council provide vital services to Coventry residents.  From council tax to business rates to invoices for stalls at the Godiva Festival, the team perform a range of roles to ensure we provide excellent services to residents and internal council departments and that ultimately, we maximise the collection of public funds.  The revenue we collect ensures the council can provide services from bin collections to looking after our parks and green spaces to providing the best possible chances in life for our looked after children.  

Our team is uniquely placed within the council as we interact with every one of Coventry’s 140,000 residential properties and 9,000 commercial properties.  Every resident and customer we deal with has a unique set of circumstances - our team challenge those who can pay and don’t pay – applying a range of legal remedies to compel people to pay what they owe.  But the team also listen to and support those who can’t pay and help some of our most vulnerable residents find a way out of debt.

What is the job role?

We are looking for a dedicated and motivated individual to join our Revenues Service.

The role is situated in a fast-paced environment so you will need the ability to embrace change and adapt as the role develops. In your role you will be:

• Conducting quality checks on the processing, call handling and administration of council tax, business rates and corporate income.
• Administering council tax, business rates and corporate income accounts and dealing with complex cases and queries.
• Providing support in the day to day management of the service and deputise for the Team Manager in their absence.

We are looking for the successful candidate to identify and contribute to the implementation of service improvements. With this in mind; knowledge of Revenues legislation is desirable, along with some experience of performance management to provide feedback to staff, the ability to promote good practice within the service and make the interaction with customers to be the very best experience we can make it.

Who are we looking for?

We are looking for someone who has experience of working within a revenue’s environment. Knowledge of council tax and business rates systems, legislation, policy and procedures is desirable.

You will need to be well organised, with excellent communication and I.T skills. It is essential that you can work as part of a team, to be flexible and adaptable to cope with changing priorities, and with the ability to work with little supervision to achieve tight deadlines.

If you are looking for a new challenge where there is variety of work and the opportunity to further develop your skills and experience, we would like to hear from you. 

Please apply online by creating an online CV with 5 years of employment history, along with a personal statement demonstrating your skills and experience to for the above role in line with the person specification.

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

Interview date(s): week commencing 22nd February 2021

About Coventry

Coventry is a lively, multicultural city, which embraces old and new. Around the modern city centre there are traces of history everywhere – in the old city walls, the timber-framed buildings and the reconstructed medieval Spon Street. But Coventry has always had an eye on the future, and is now firmly focused on regenerating and re-inventing itself to meet the challenges of the 21st Century. With major developments and new projects taking place right across the city, Coventry City Council is the place to be!

There's a huge buzz about the city – Coventry ranks as the 8th best city to live, work and do business in the UK, and is the UK City of Culture 2021 ! We believe this will help put Coventry on the map for all the right reasons. You can feel the sense of local pride throughout the city as we build towards this momentous year. It also offers a unique, once-in-a-lifetime opportunity to those joining us to play their part in it.

We genuinely believe that Coventry City Council is a special place. You will be joining Coventry City Council during an exciting time to become part of a team that contribute to achieving our visions for the city. We have made our council a place where we look after our people, making sure you're happy in your work and given everything you need to succeed. We've created friendly, welcoming workplaces where everyone is working towards the same cause, providing the best possible services for the city of Coventry.

As a council with improvement at its heart, we’re committed to making life better for the people who live and work in Coventry. We’re equally concerned with the quality of life enjoyed by our people, so by joining us, you won’t just be helping the community, you’ll be helping yourself too.

Not only do you get to work alongside great people that are helping to improve services for our community we offer great benefits too! For your valued contribution we will provide a fantastic benefits package including;

• Flexible working arrangements
• Generous annual leave allowance starting at 27 days and rising to 32 days
• Pay progression through multiple increments
• Outstanding local government pension scheme
• Learning & Development with access to certified courses.
• Access to an award winning Occupational Health Team
• Vibrant employee networks 

Coventry City Council