Our Values

It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation. 

Our Values are:

About the team we are recruiting to

Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation.  We are usually the first port of call for customer enquiries across the council.  Our fast-paced telephone teams deal with thousands of calls and emails a week, we have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries from paying their council tax to seeking help to access services and dedicated support teams who process bookings, timesheets and general administration work for the whole organisation.

You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate – a large purpose built office by the train station along with several reception points across the city.

Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisation

We want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.

What is the job role?

A 12 month fixed term opportunity

Confident and experienced in offering executive support to senior managers?

A genuine team player who enjoys building productive relationships across organisations?

Then let’s talk ….

Coventry City Council is an exciting and fast paced place to work. Like most Councils we take our community responsibilities really seriously and provide some life changing services to the people of Coventry.

As an experienced Executive Support Officer, you’ll be at the heart of this work, working within Children’s Services supporting two Strategic Leads who are responsible for early help and protection and quality assurance. 

The nature of the work is sensitive and highly confidential. Also, supporting senior managers and elected members to deliver outstanding results and realise the opportunities that these changes offer.

You’ll have excellent organisational skills, be great with IT (able to prepare presentations, reports and analyse data), you’ll understand what you need to do to create positive and productive relationships and above all you’ll have a truly ‘can do’ “One Coventry approach in all that you carry out.

If this sounds like something you’d be interested in, we look forward to hearing from you.

Keen to join the team?

We are a team of 12 ESOs who all work in a collaborative open and honest manner, we are supportive of each other, and we have an excellent method of sharing best practice in all that we do.  Recently we were voted for “Leading by Example” in the West Midlands PA Forum and one of our team won “Best Newcome in Role” at this event, something we are immensely proud of.  Any new recruit to our team will have a very comprehensive induction and support to help them integrate into their new role.

Please complete an application form, tell us about your previous experience and where you have used your skills to shine!

The closing date is 22nd November 2022.  The recruitment assessment will consist of a competency based interview and assessment.  For an informal conversation regarding the role please call Doreen on 02476 972345 during office hours.

Candidates that have been though a Customer Services ESO assessment in the last 12 months need not apply.

Who are we looking for?

• Care about delivering an excellent service to every internal and external customer
• Excellent communication skills, confident in face to face, telephone and written activity
• Ability to support a diverse customer base
• Ability to deliver in a fast-paced environment
• Ability to respond to change positively
• To Be Flexible to the needs of the service
• Good IT skills
• An understanding of the range of services provided by the council.

For full details on the application process please read the attached document labeled 'Coventry City Council Application Process'

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About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 4800 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards & benefits package which includes:

• Flexible working arrangements
• Generous annual leave allowance starting at 27 days and rising to 32 days
• Pay progression through multiple increments
• Opportunity for Salary Match
• An outstanding local government pension scheme
• Great opportunities to develop with access to accredited courses.
• Access to an award-winning Occupational Health Service
• Salary Sacrifice Scheme

Coventry City Council