About the team we are recruiting to

The Employment & Skills Service is part of Coventry City Council.  We work with a range of delivery partners to provide a wide portfolio of top quality support to Coventry residents of all ages who are looking for work.  We work with partners across the city and our Employer Hub actively works with local employers to generate opportunities for local people. 

Our friendly and welcoming Job Shop is situated in Coventry City Centre. We are here to support all Coventry residents to search for employment, training, apprenticeships and work placements.  People can explore a wide range of local vacancies that are updated daily and access training opportunities.  

We also provide ground-breaking specialist support for local residents who face multiple and sometimes complex barriers that make it hard for them to find a job.  The Job Shop and our exciting range of specialist employment support programmes are among the very best support available in the UK 

What is the job role?

Coventry City Council Job Shop are now recruiting for an Apprentice Project Officer to support the job shop in a range of tasks, such as promoting employment and training opportunities, assisting with the creation and facilitation of events and workshops and delivering supportive and friendly customer service.

This role will be customer facing, dealing with queries in person and on the telephone. You will be continuously supported by experienced staff who will assist you with your work and study. The purpose of the Apprentice Project Officer is to support the Job Shop in providing an excellent customer experience to our service users, employers and partners.

Who are we looking for?

We are looking someone who is has a basic knowledge of the Employment and Skills sector and the challenges that some customers may face when entering employment and training.

You must have the ability to both work using your own initiative and work as part of a team to demonstrate a customer driven focus and to help keep the Job Shop an effective service to Job Shop customers and the wider Coventry population. 

For this role, a good level of written and spoken English is required along with good maths skills. A strong understanding of Microsoft packages is desirable for this role. Some customer service experience would also be advantageous but not essential.

The successful candidate will receive on the job training and will be supported to complete the Level 3 Business Administrator Apprenticeship Standard and Functional Skills in Maths and English (if required).

Pre-interview and assessment date: 28th May 2021
Interview dates: 1^st June 2021

Further details will be given if you are shortlisted for the assessment/interview day.

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

About Coventry

Coventry is a lively, multicultural city, which embraces old and new. Around the modern city centre there are traces of history everywhere – in the old city walls, the timber-framed buildings and the reconstructed medieval Spon Street. But Coventry has always had an eye on the future, and is now firmly focused on regenerating and re-inventing itself to meet the challenges of the 21st Century. With major developments and new projects taking place right across the city, Coventry City Council is the place to be!

There's a huge buzz about the city – Coventry ranks as the 8th best city to live, work and do business in the UK, and is the UK City of Culture 2021 ! We believe this will help put Coventry on the map for all the right reasons. You can feel the sense of local pride throughout the city as we build towards this momentous year. It also offers a unique, once-in-a-lifetime opportunity to those joining us to play their part in it.

We genuinely believe that Coventry City Council is a special place. You will be joining Coventry City Council during an exciting time to become part of a team that contribute to achieving our visions for the city. We have made our council a place where we look after our people, making sure you're happy in your work and given everything you need to succeed. We've created friendly, welcoming workplaces where everyone is working towards the same cause, providing the best possible services for the city of Coventry.

As a council with improvement at its heart, we’re committed to making life better for the people who live and work in Coventry. We’re equally concerned with the quality of life enjoyed by our people, so by joining us, you won’t just be helping the community, you’ll be helping yourself too.

Not only do you get to work alongside great people that are helping to improve services for our community we offer great benefits too! For your valued contribution we will provide a fantastic benefits package including;

• Flexible working arrangements
• Generous annual leave allowance starting at 27 days and rising to 32 days
• Pay progression through multiple increments
• Outstanding local government pension scheme
• Learning & Development with access to certified courses.
• Access to an award winning Occupational Health Team
• Vibrant employee networks 

Coventry City Council